Amber Cuellar
Corpus Christi,TX
Summary
Customer Relations Liaison with a strong focus on client retention and satisfaction. Expertise in managing multiple accounts, anticipating and resolving issues, and effectively communicating with clients to ensure their needs are met.
Overview
5
5
years of post-secondary education
33
33
years of professional experience
Work History
Customer Relations Liaison
Apria Healthcare
Corpus Christi, TX
09.2023 - Current
- Acts as the single point of contact for multiple accounts, managing all communications and follow-ups.
- Responds promptly to customer needs, concerns, and complaints.
- Proactively resolve issues by anticipating problems and coordinating solutions.
- Consults with clients and referral sources on products and necessary equipment.
- Obtains and processes all required documentation for orders, service scheduling, and billing.
- Contacts patients to confirm orders and communicate any financial obligations before delivery/service scheduling.
- Assesses patient needs and promotes company products / services during office visits.
- Assists medical and provider groups in understanding available products / services.
- Use Apria reports and data to identify referral targets.
- Educate referral sources on the use and application of Apria products and services.
- Collaborate with Sales Rep, to drive sales growth.
- Conduct daily sales calls to establish new and maintain existing business.
Safety Green Hatter/Helper/Fire Watch
HMT Tank
Tulsa, OK
02.2016 - 05.2018
- Initiated daily JSA and Tailgate meetings of field crew workers to improve communications, identify potential risks, and convey project expectations and requirements
- Ensured a safe and productive workplace by promptly resolving and responding to all issues
- Resolved and responded to safety issues to maintain a safe and productive workplace
- Inspected job site regularly for compliance with fire, hazard, and safety guidelines
- Safely operated heavy equipment to unload and load trucks on job site
- Planned work and determined appropriate tools and equipment needed to complete task
- Supported job site setup by organizing tools and materials for efficient workflow
- Rigged up large sheets of Steel, pipe, hand baskets, shell buggies, and 3 o' clock, etc
- Maintained a clean job site, focusing on high traffic and hot work areas to enhance safety
- Assisted with operation of automatic welder (goat) and flex backup on 3 o'clock
- Assisted Foreman with laying out marks, and materials to optimize job performance
- Finalized daily paperwork for all completed jobs to maintain accurate records
Fire Watch
InServ Tank
Tulsa, OK
05.2015 - 12.2015
- Monitored all workers during hot work to ensure safety compliance
- Lifted and carried materials weighing over 50 lbs for 10 hours to support operations
- Checked inventory for required supplies, including PPE, grinding wheels, wire wheels, rod, color tape, and created lists for Foreman to ensure readiness for hot work
- Kept job site clean and organized to promote safety and efficiency
- Conducted monthly inspections of fire extinguishers to ensure compliance with safety regulations
- Filled out daily paperwork to accurately track project progress
Payroll Administrator
ATEC Steel
Baxter Springs, KS
10.2010 - 02.2015
- Administered payroll for over 250 employees per weekly using Paychex, ADP and Encompix, Penta
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information
- Organized and maintained payroll information by entering accurate data, correcting errors, and ensuring timely collection of information
- Updated employee tax status and withholding information.
- Tracked and applied tax liens, child support, and other wage garnishments to ensure compliance with regulations and accurate paycheck deductions
- Responded to employee inquiries with efficiency and accuracy to enhance understanding of payroll processes
- Updated employee tax status in payroll system to reflect current regulations. and withholding information as necessary
- Analyzed accounts to discover discrepancies and resolve all issues promptly
- Prepared monthly and annual expense forecasts, including any necessary to manage costs to achieve budget
- Executed termination procedures for departing employees, ensuring compliance with company policies.
Multi-State License Agent
Rod Burns State Farm Agency
Baxter Springs, KS
06.1993 - 10.2010
- Exceeded company sales goals for new policies
- Conducted client interviews to assess financial needs and evaluate existing coverage
- Promoted client retention through high-quality service and follow through
- Interviewed prospective clients to gather information on financial needs and discuss any existing coverage
- Presented and clearly explained insurance policy options based on clients' needs and goals
- Promoted client retention through high-quality service and follow-through
- Contacted 50 warm leads weekly to promote services
Education
Bachelor of Arts - Political Science
Pittsburg State University
08.1996 - 05.2001
Skills
- Client account management
- Client retention
- Customer service skills
- Customer issue resolution
- Client needs evaluation
- Performance monitoring
- Customer feedback analysis
- Service quality assessment
- Order management
- Policy management expertise
- Team development
- Problem solving
- Communication skills
- Interpersonal skills
- Computer proficiency
- Instruction adherence
- High-pressure environments
- Safety awareness
Timeline
Customer Relations Liaison
Apria Healthcare
09.2023 - Current
Safety Green Hatter/Helper/Fire Watch
HMT Tank
02.2016 - 05.2018
Fire Watch
InServ Tank
05.2015 - 12.2015
Payroll Administrator
ATEC Steel
10.2010 - 02.2015
Bachelor of Arts - Political Science
Pittsburg State University
08.1996 - 05.2001
Multi-State License Agent
Rod Burns State Farm Agency
06.1993 - 10.2010