Terri Findlay-Jones L.S.W

Originally hired as the Clinical Liaison for Wickliffe County Place, transitioned into KAM model responsible for account management within the Eastern Region for five LHS facilities. Key Accounts included all hospital systems, Independent Livings, Assisted Livings , SNF, LTACHS , Physicians and Community

• Facilitates smooth on boarding of patients to residents
• Provides education od services, features and how the same benefit the referral
• Completes clinical and psychosocial assessments
• Maintains and further develops current relationships with referral sources while identifying and building new lead relationships
• Identifies and strategically plans new initiatives related to trends within the market
• Develops, implements and leads startegic business development plans/initiatives
• Promotes and represents LHS positively at community/industry marketing events
• Promotes positive patient outcomes by identifying potential barriers to recovery and addressing them proactively with the treatment team.

Originally hired as Marketing Director at Madison Healthcare. Following a successful growth in center ADC, skilled mix and overall company growth from accounts, was promoted to Hospital Liaison. With substantial growth from all key accounts was promoted to Regional VP of Business Development

• Expanded the company''s presence in new territories, establishing valuable partnerships and increasing market penetration.
• Led and supported marketing teams within centers , ensuring consistent communication and collaboration for overall business success.
• Managed financial performance by setting budgets, monitoring expenses, and identifying areas for improvement.
• Increased regional sales by developing and implementing strategic sales plans.
• Effectively on boarded new talent while providing training, coaching and support
• Developed and implemented community outreach programming
• Developed customer service initiatives to strengthen resident satisfaction
• Collaborated with executive team
• Developed and fostered relationships with partners to enhance census
• Developed startegic planning to impact positively overall census and fiscal health

• Served as a liaison between different departments internally ensuring maximum efficiency in addressing community needs.
• Strengthened community partnerships by organizing and attending collaborative events.
• Increased awareness of available programs and services through targeted outreach efforts, leading to higher participation rates.
• Collaborated with marketing team members to develop promotional materials highlighting successes achieved through partnerships within the organization''s network.
• Conducted research on community needs, informing program development and decision making processes.
• Grew year over year MCR admit flow
• Developed and implemented startegic marketing plan and initiatives

• Developed and maintained partnerships with local organizations to enhance community support services, leading to more connected and supported community.
• Networked with local organizations, leaders, and consumers, resulting in establishment of new and lasting partnerships and relationships.
• Facilitated open lines of communication between the organization and the community, fostering strong relationships.
• Promoted physician, hospital and community awareness on features and program benefits
• Increased traffic flow of community members into facility via tours, programs and planned events
• Maintained and fostered positive relationships with hospital accounts for census growth

• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Facilitated cross-functional collaboration for improved decision-making processes within the organization.
• Optimized staff performance by designing comprehensive training programs tailored to individual needs.
• Leveraged professional networks and industry knowledge to strengthen client relationships.
• Ensured smooth onboarding of new residents