AMBER CUSTIS
Washington,DC
Summary
Productive Call Center Representative with experience building rapport with clients and providing quality support. Gifted in answering large volumes of customer calls and resolving issues. Accomplished in consistently earning top customer satisfaction ratings by remaining professional and allowing customers to determine when their needs have been met.
Overview
4
4
years of professional experience
Work History
Realtor
eXp Realty, LLC
Washington, DC
03.2024 - Current
- Advised clients on market trends and local real estate conditions, helping them make informed decisions.
- Developed marketing plans to promote properties for sale, including listing ads in newspapers and websites.
- Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process
Call Center Advisor
Teleperformance USA
Fayetteville, North Carolina
05.2020 - 03.2022
- Provided customer service and technical support to customers via phone, email, and chat.
- Resolved customer issues related to billing inquiries, account setup, product information, and other general concerns.
- Monitored incoming calls and emails for resolution purposes.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Educated clients on how to navigate issues and work within established frameworks to obtain desired services.
Education
Some College (No Degree) - Business
Austin Peay State University
Clarksville, TNSkills
- Customer service
- Office equipment proficiency
- Inbound and outbound calling
- Product organization
- Call center experience
- Customer relations
- Microsoft Office expertise
- Providing customer support
Timeline
Realtor
eXp Realty, LLC
03.2024 - Current
Call Center Advisor
Teleperformance USA
05.2020 - 03.2022
Some College (No Degree) - Business
Austin Peay State University