Amber davis
Baltimore,MD
Summary
Dynamic Customer Service Representative with a proven track record at Jewels Osco, excelling in effective complaint resolution and relationship building. Mastered account updating and strategic issue resolution, enhancing customer satisfaction and retention. Demonstrated adaptability and a knack for de-escalating tense situations, ensuring a positive brand experience.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Jewels Osco
Baltimore, MD
01.1999 - 01.2016
- Provided accurate information about products and services to customers.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Strengthened customer retention by offering discount options.
- Contacted customers about potential service upgrades, new services and account changes.
- Resolved customer complaints promptly and efficiently.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Monitored customer satisfaction levels through surveys and feedback forms.
Education
High School Diploma -
Arundel High School
Anne Arundel County06-2000
Skills
- Account updating
- Effective Complaint Resolution
- Appointment Coordination
- Strategic Issue Resolution
- Adaptability and flexibility
- Relationship building
Timeline
Customer Service Representative
Jewels Osco
01.1999 - 01.2016
High School Diploma -
Arundel High School