Amber davis
Customer Service Representative
Baltimore,MD
Summary
Dynamic Customer Service Representative with a proven track record at Jewels Osco, excelling in effective complaint resolution and relationship building. Mastered account updating and strategic issue resolution, enhancing customer satisfaction and retention. Demonstrated adaptability and a knack for de-escalating tense situations, ensuring a positive brand experience.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Jewels Osco
Baltimore, MD
01.1999 - 01.2016
- Provided accurate information about products and services to customers.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Strengthened customer retention by offering discount options.
- Contacted customers about potential service upgrades, new services and account changes.
- Resolved customer complaints promptly and efficiently.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Monitored customer satisfaction levels through surveys and feedback forms.
Education
High School Diploma -
Anne Arundel High School
Anne Arundel County 09.1996 - 06.2000
Skills
- Account updating
- Effective Complaint Resolution
- Appointment Coordination
- Strategic Issue Resolution
- Adaptability and flexibility
- Relationship building
Active listening
Critical thinking
Call center experience
Fast learner
Customer service
Problem-solving
Attention to detail
Multitasking and organization
Positive and friendly
Customer support
Appointment scheduling
Contact
Baltimore, MD 21218
Education and Training
other,Anne Arundel County
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsWork from home option401k matchTimeline
Customer Service Representative
Jewels Osco
01.1999 - 01.2016
High School Diploma -
Anne Arundel High School
09.1996 - 06.2000