Amber Davis
Cordova,TN
Summary
Results-driven security professional with expertise in national account management and operations. Demonstrated ability to lead teams, enhance customer satisfaction, and manage high-pressure situations effectively. Experienced in alarm dispatch and access control, with strong problem-solving and communication skills. Committed to supporting safe operations and fostering team collaboration.
Overview
11
11
years of professional experience
Work History
National Account Specialist
Securitas Technology
Memphis, Tennessee
10.2021 - 01.2025
- Supported facility access control to block unauthorized entry and exit.
- Responded promptly to alarm events, escalating security concerns to supervisors to ensure rapid resolution.
- Monitored surveillance feeds, documenting suspicious activity for timely follow-up actions.
- Maintained clear communication with staff guards and emergency responders to coordinate effective incident responses.
- Answered non-emergency calls for dispatch center and collected incident details.
- Shared caller information with officers, technicians, and community service staff.
- Prioritized incoming requests to ensure timely responses. by urgency, location, and resource availability.
- Clarified caller concerns with calm communication and professional customer service.
Alarm Dispatcher
Ztech
Memphis, Tennessee
06.2019 - 10.2021
- Coordinated dispatch of police, fire, and medical responders through ZTECH communication systems.
- Validated alarm information via CCTV review, customer records, and contact verification to ensure accurate response.
- Managed ZTECH alarm monitoring for intrusion, fire, and emergency signals.
- Directed ongoing communication among responding officers, dispatchers, and support personnel to maintain incident flow.
- Documented incident reports and call activity in ZTECH dispatch records, enabling precise case tracking.
- Entered incident data into computer system for accurate record-keeping. into computer-aided dispatch system for police-response events.
- Reported shift progress and situational updates to supervisors to maintain operational awareness.
- Provided public guidance on departmental policies, procedures, and available services.
Shift Leader
Walgreens
Memphis, Tennessee
12.2019 - 03.2020
- Trained new team members on register procedures and customer service standards to ensure consistent service quality.
- Maintained front-end coverage during store opening, closing, and shift transitions at Walgreens.
- Monitored point-of-sale transactions and resolved cash drawer discrepancies.
- Provided support to customers with product locations, promotions, and service options, enhancing their shopping experience.
- Confirmed cash drawer accuracy during opening and closing shifts.
Customer Service Representative
Ace Check Cashing
Memphis, Tennessee
08.2017 - 03.2018
- Managed check cashing, money order, and bill payment transactions for ACE Check Cashing customers.
- Verified customer identification and account details to ensure adherence to ACE Check Cashing policies.
- Maintained cash drawer accuracy and secured daily currency transactions.
- Assisted walk-in customers in understanding fees, services, and transaction processes.
- Prepared wire transfer and bill payment documentation for ACE Check Cashing processing.
- Applied fraud prevention and identity verification procedures to support compliance.
- Addressed customer inquiries and provided precise information on products and services.
Assistant Store Manager
Family Dollar
Memphis, Tennessee
10.2016 - 01.2018
- Oversaw day-to-day store operations, ensuring seamless customer service, effective inventory management, and optimal staff scheduling.
- Coached cashiers on register procedures and customer service standards to enhance transaction efficiency and customer experience.
- Led team members and provided ongoing training to support high customer satisfaction.
- Trained associates on store policies, procedures, and daily responsibilities.
- Directed front-end operations for Family Dollar discount retail store.
- Coordinated stock recovery, shelving, and merchandise presentation to support store readiness.
- Resolved customer complaints through active listening and documented solutions, improving customer satisfaction and loyalty.
- Monitored cash handling processes and reconciled discrepancies.
Gate Agent
United Airlines, Tullamarine
Memphis, Tennessee
04.2014 - 07.2016
- Coordinated boarding and gate activities at United Airlines Tullamarine departure gate to enhance passenger flow and ensure timely departures.
- Validated travel documents, visas, and boarding passes to confirm passenger eligibility for travel.
- Communicated flight changes, delays, and gate updates to passengers and crew, improving information accessibility and customer satisfaction.
- Applied United Airlines safety, security, and customer service standards throughout daily operations.
- Processed payments for tickets, baggage fees, and additional services, ensuring accurate transactions and efficient service delivery.
- Delivered friendly, professional customer service at all passenger touchpoints.
- Managed departure control systems to support check-in and boarding processing.
Education
High School Diploma -
Mase High School
Memphis, TN05-2011
Skills
- Client account management
- Sales forecasting
- Key account coordination
- Account development
- Data-driven decisions
- Problem-solving abilities
- Decision-making
- Customer satisfaction
- Team leadership
- Relationship management
- Communication skills
- Multitasking
- Goal oriented
Timeline
National Account Specialist
Securitas Technology
10.2021 - 01.2025
Shift Leader
Walgreens
12.2019 - 03.2020
Alarm Dispatcher
Ztech
06.2019 - 10.2021
Customer Service Representative
Ace Check Cashing
08.2017 - 03.2018
Assistant Store Manager
Family Dollar
10.2016 - 01.2018
Gate Agent
United Airlines, Tullamarine
04.2014 - 07.2016
High School Diploma -
Mase High School