- Video Game Design
Elijah Robinson
New Castle,IN
Summary
Dynamic National Account Specialist with a proven track record at R2X LLC, adept in account development and relationship management. Excelled in enhancing customer satisfaction and expanding business territories through strategic planning and effective communication. Skilled in developing strategy and problem resolution, significantly contributing to team goals and customer retention.
Overview
4
4
years of professional experience
Work History
National Account Specialist
R2X LLC
08.2022 - Current
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Facilitated business by implementing practical networking techniques.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Managed accounts to retain existing relationships and grow share of business.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Efficiently handled all accessorial requests and appeals for the companies largest customer (Nestle) ensuring seamless operations and high client satisfaction.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Built relationships with customers and community to establish long-term business growth.
- Overhauled the scheduling system and trained an overseas team to manage day-to-day scheduling operations
Customer Success Specialist
Zoe Facility Services
08.2021 - 08.2022
- Managed hiring and firing processes for contractors
- Responded to customer requests for products, services, and company information.
- Responsible for nightly site inspections for the greater Indianapolis Indiana location including Fishers and Carmel
- Managed turn-over rates in a post-lockdown market to endure that customer loss minimized
- Managed the use or company property including vehicles, cleaning products, equipment that was utilized in customer locations
- Wrote processes and identified improvement areas in existing policies
- Front facing position with customers in regular client acquisition meetings and follow up regarding outstanding issues
Education
High School Diploma -
Center Grove H.S
Greenwood, IN05-2018
Skills
- Account development
- Goal oriented
- Territory management
- Pricing strategy
- Relationship management
- Product knowledge
- Review of contracts
- Business development and planning
- Presentation skills
- Key account development
- Document management
- Customer relationship management
- Verbal and written communication
Interests
Timeline
National Account Specialist
R2X LLC
08.2022 - Current
Customer Success Specialist
Zoe Facility Services
08.2021 - 08.2022
High School Diploma -
Center Grove H.S
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