Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
StoreManager

Amber Desteiguer

Tulsa,Oklahoma

Summary

Highly motivated and passionate business manager with 11 plus years of experience in retail and luxury brands. I'm a quick learner in mastering new skills, enthusiastic, and have ability to lead with a positive attitude. I efficiently build loyalty and long-term relationships with customers while consistently achieving goals and holding my team accountable.

Overview

15
15
years of professional experience

Work History

Store Manager

Bluemercury
Tulsa, Oklahoma
01.2017 - Current
  • Ensured each client received outstanding service by providing a friendly environment, deep product knowledge, sampling and honest advice
  • Application and demonstration of products
  • Developed and implemented plans to meet/exceed sales goals
  • Ensured compliance with all policies and procedures
  • Managed inventory, expenses and payroll
  • Presented a well-stocked, clean and beautiful sales floor and spa
  • Executed homegrown idea's and events for District and store
  • Continually evaluated and managed performance challenges
  • Actively recruited and provided ongoing training to staff
  • Worked with Vendors and Account Executives to insure successful events corporate and at store level
  • Posted promotions and booked clients for special in store events and marketed for store and company

General Manager

Ulta Beauty
Tulsa, Oklahoma
02.2016 - 01.2017
  • Forecast and adjust payroll to maximize productivity, achieve sales & payroll goals, and complete workload
  • Attract, hire, and retained a diverse team of top talent
  • Trained, coached, and developed direct reports using company programs, tools, and resources
  • Created an environment that inspires and encourages the growth and engagement of associates
  • Held and attended conference calls weekly
  • Promoted a culture of teamwork by working alongside the management team, establishing priorities, and providing clear direction
  • Was knowledgeable of, and ensured compliance with policies, procedures, and standards
  • Used the company’s scheduling tool as directed to schedule the right associates, in the right places, at the right times in order to provide an exceptional guest experience, reduce loss, and execute company directives
  • Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention
  • Trained Prestige Managers in District for compliance, goal setting, event planning and executed fab wow beyond events

Cosmetics Business Manager & District PMT

Ulta Beauty
Tulsa, Oklahoma
02.2010 - 12.2016
  • Responsible for delivering top-line sales growth and exceptional guest service within the prestige category (including high-end beauty including color cosmetics, skincare, and fragrance)
  • Oversaw all aspects of the prestige business, including sales, service, operational excellence, and external brand partnerships
  • Met and exceeded goals related to prestige category sales, service, and operational excellence
  • Planned and executed in-store events that deliver an unrivaled guest experience while delivering on sales and payroll goals
  • Built a team that embodies the Ulta Beauty brand by delivering exceptional service and driving guest loyalty
  • Identified underperforming metrics and developed strategies that leverage company programs, tools, and resources to improve and grow the business
  • Train, coach, and develop associates using company programs, tools, and resources
  • Create an environment that inspires and encourages the growth and engagement of associates
  • Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals

Clinique Counter Manager

Macy's
Tulsa, OK
09.2008 - 05.2010
  • Managed all communication with beauty advisors and assisted in all client file activities
  • Provided an outstanding level of customer service and ensured achievement of all sales goals
  • Facilitated strategies to present and sell merchandise through regular product demonstrations
  • Managed events and promotions
  • Managed all communication with account representatives and store staff to maximize sales and increase productivity
  • Ensure compliance to all vendor guidelines and standards for merchandise
  • Provided training to all beauty advisors and ensure compliance to all company objectives
  • Perform all stock keeping processes and assist to replenish all stocks as per organization policies

Education

High School Diploma -

Nathan Hale Highschool
Tulsa, OK

Associate of Arts - Esthetics

Broken Arrow Beauty College, Inc
Broken Arrow, OK
05.2010

Skills

  • Team leadership, coaching and accountability
  • Relationship, inventory and time management
  • Professional and strong makeup and skincare knowledge in Luxury Brands
  • Certified in makeup, skincare and lash applications
  • Customer resource management and clienteling
  • Product and service sales
  • Detail oriented with excellent interpersonal skills and written and oral communication skills
  • Goal setting and event planning
  • Executing in-store and corporate based events

Accomplishments

  • Won nearly all contests in the company for brands sold with a goal and time
  • Exceeded every store event and sales goal for the year
  • Became #1 store for percent to sales
  • #1 in capture rate in district
  • Put a plan in place to get a Benefit Bar in Ulta by prioritizing and exceeding sales goal by working off of a small line
  • Became district's prestige manager trainer for company at Ulta Beauty
  • Got an outstanding star reward for exceptional customer service at Macy's

Timeline

Store Manager

Bluemercury
01.2017 - Current

General Manager

Ulta Beauty
02.2016 - 01.2017

Cosmetics Business Manager & District PMT

Ulta Beauty
02.2010 - 12.2016

Clinique Counter Manager

Macy's
09.2008 - 05.2010

High School Diploma -

Nathan Hale Highschool

Associate of Arts - Esthetics

Broken Arrow Beauty College, Inc

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