Amber Dixon
Dade City,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Pasco County Tax Collector
07.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure.
- Actively listened to customers, handled concerns quickly demonstrating excellent customer service.
- Answered constant flow of customer calls with minimal wait times.
- Cash handling.
- Operate normal and special office equipment.
- Microsoft applications.
- Enter and process data correctly.
- Analyze reports.
- Process title work, drivers licenses, property tax, concealed weapons, birth certificates and loan services.
Supervisor, Customer Relations
Bubba's 33
04.2019 - 07.2020
- Oversaw daily operations of the resturaunt, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved goals by reaching out to the community and promoting our brand.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Solicited customer feedback to identify and improve on areas of weakness.
- Managed budgets effectively,nand adherence to financial guidelines.
Education
Associate of Science - Nursing
Keiser University
Lakeland, FL05.2012
High School Diploma -
Zephyrhills High School
Zephyrhills, FL05.2009
Skills
- Customer service
- Problem-solving abilities
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Money handling abilities, payment processing
- Microsoft Excel, Word, Powerpoint, Outlook
- Documentation and data collection
- Complaint handling and resolution
Timeline
Customer Service Representative
Pasco County Tax Collector
07.2020 - Current
Supervisor, Customer Relations
Bubba's 33
04.2019 - 07.2020
Associate of Science - Nursing
Keiser University
High School Diploma -
Zephyrhills High School
Similar Profiles
Amber DixonAmber Dixon
Customer Service Representative /Tag and Title Clerk at Pasco County Tax CollectorCustomer Service Representative /Tag and Title Clerk at Pasco County Tax Collector
Christopher CordesChristopher Cordes
Data Entry Clerk at Pasco County Tax CollectorData Entry Clerk at Pasco County Tax Collector
William VillalvaWilliam Villalva
Customer Service Supervisor at Tax Collector For Pasco CountyCustomer Service Supervisor at Tax Collector For Pasco County
Melissa MyronMelissa Myron
Instructional Assistant at Pasco County SchoolsInstructional Assistant at Pasco County Schools
Beth BoyettBeth Boyett
Accounting Clerk at Donald MeekerAccounting Clerk at Donald Meeker