Amber Dizney
Wellington
Summary
Results-driven Medical Office Manager with extensive experience overseeing daily operations in fast-paced healthcare environments. Proven ability to lead and develop staff, streamline workflows, and enhance patient satisfaction. Skilled in revenue cycle management, budgeting, and regulatory compliance, with a strong focus on improving efficiency and driving practice growth. Adept at managing both administrative and clinical support functions while maintaining high standards of patient care.
Overview
2027
2027
years of professional experience
Work History
Practice Manager
Dermatology SouthEast
Delray Beach, FL
12.2025 - Current
- Directed daily operations of a busy dermatology practice, ensuring efficient patient flow and high-quality care delivery
- Supervised, trained, and evaluated cross-functional staff including medical assistants, front desk, billing team, and aestheticians
- Managed provider schedules, optimizing appointment utilization and reducing patient wait times
- Oversaw billing, coding, and collections for both insurance-based medical services and cash-pay cosmetic procedures
- Monitored financial performance, budgets, payroll, and key performance indicators (KPIs) to drive profitability
- Ensured compliance with healthcare regulations including HIPAA and OSHA standards
- Implemented policies and procedures to improve operational efficiency and regulatory adherence
- Enhanced patient experience by resolving concerns, improving service workflows, and increasing retention rates
- Managed cosmetic service offerings including injectables, laser treatments, and skincare product sales
- Oversaw inventory control and vendor relationships for medical supplies and retail products
- Led marketing initiatives including social media campaigns, promotions, and community outreach to grow patient base
- Increased revenue through strategic pricing, service expansion, and improved collection processes
Manager/ Sales
Gulf Stream Boat Club
Delray Beach, FL
2022 - 08.2025
- Managed a team, created schedules, created time off request, handled HR and personnel files, and was the liaison between accounting and new employees to ensure a great onboarding process.
- Oversaw multiple locations, reservations, sales, tours, and overseeing day to day operations with staff.
- Implemented organization, new processes for smoother production.
- Motivated a team of 15 employees, increasing team productivity by 25% and reducing staff turnover by 20%.
- Experience with Excel, google teams, CRM databases, and QBO.
- Handled and oversaw multiple sales lines and phone lines to ensure adequate and prompt customer service.
- Organized team meeting weekly for both locations and sales
Surgical Coordinator
5th Avenue Plastic Surgery
Delray Beach, FL
06.2022 - 08.2023
- Consulting cosmetic patients, preparing patient quotes, explaining cosmetic procedures, financial policies for multiple financing companies, pre and post op instructions, RX's, and pre/post op care.
- Checking patient lab work, EKG's, medical clearance, mammography reports, biopsies, etc.
- Ensuring patient is booked and taken care of from start to finish with each cosmetic procedure and ensuring they receive the best care and customer service.
- Ultimately the liaison between the patient and the surgeon.
Patient Care Coordinator / Location Manager
New Radiance Cosmetic Center
Wellington, FL
06.2020 - 08.2023
- Oversaw all aspects of our daily operations for multiple locations.
- Implemented strategic plans to achieve revenue growth and production. Managed budgets, forecasts, and financial reports
- Build strong relationships with employees and patients
- Trained and coached employees to snuff high quality service delivery and achieve performance targets.
- Keep track of all inventory, communicate promptly with sales reps and ensure products were utilized and in an organized manner.
Patient Care Coordinator / Location Manager
Adult and Pediatric Dermatology
Boynton Beach, FL
06.2017 - 08.2020
- Scheduling new/old patient appointments.
- Processing in network and out of network insurances
- Updating Practice Fusion and submitting claims to insurance companies.
- Preparing charts / checking all charts to ensure accuracy
- Preparing rooms for DR assisting patients with vitals and routine care.
- Preparing biopsies and sending with proper lab work to lab.
- Working vigorously selling products to assist patients.
- Working with EMR and Advanced.
Education
Bachelor of Science - Management
UF
Gainsville, FL05-2012
Skills
- Team Leadership and Development
- Customer Service / Patient Care, Cross - Functional Collaboration
- Communication and interpersonal skills
- Budgeting and Forecasting
- Cosmetic sales lead
- Employee Team Building
- Drive growth with team and with patient sales
- Multi Manage large teams and bring together unity and success
- Drive sales margins and bring forth growth
Interests
Family, Ocean, Travel, shopping
Timeline
Practice Manager
Dermatology SouthEast
12.2025 - Current
Surgical Coordinator
5th Avenue Plastic Surgery
06.2022 - 08.2023
Patient Care Coordinator / Location Manager
New Radiance Cosmetic Center
06.2020 - 08.2023
Patient Care Coordinator / Location Manager
Adult and Pediatric Dermatology
06.2017 - 08.2020
Manager/ Sales
Gulf Stream Boat Club
2022 - 08.2025
Bachelor of Science - Management
UF