Summary
Overview
Work History
Education
Skills
Cellular
Work Preference
Timeline
Generic
Open To Work

Amber Donelson

Customer service
Clarksdale,MS

Summary

Clerical professional with background in customer service, communications, sales, cash handling, and office administration; Proficient in data entry: 10 key/90 wpm; Thorough knowledge of Microsoft Office software: Word, Outlook, PowerPoint, Teams; Executes extensive organizational and clerical duties including multi- line phone system, facsimile, intercom, scanner, shipping scale, and label printer, etc.; Strong attention to detail and highly self motivated; Able to efficiently multitask and handle high volumes of customer issues in a fast- paced environment; Excels in verbal and written communications; Capable of making decisions independently and quickly; Flexible and dependable

Overview

12
12
years of professional experience

Work History

Remote Customer Service Representative

Valor Global
Phoenix, AR
01.2022 - Current
  • Handles high- volume of inbound customer calls requesting assistance with their Medicare coverage
  • Supports Medicare recipients with inquiries, coverage issues and resolutions via phone, email, and internet chat
  • Maintains an empathetic approach in all customer interactions
  • Trains and supervises new hires in all tasks aforementioned

Customer Service Representative remote

VXI Global
08.2019 - 03.2026
  • Assisted customers with inquiries and resolved issues promptly.
  • Processed orders and managed customer accounts efficiently.
  • Collaborated with team members to enhance service delivery quality.
  • Provided product information and guided customers in selections.
  • Handled escalated complaints with professionalism and care.
  • Utilized customer service software to track and manage requests.

Customer Service Associate

Wal- Mart
Memphis, TN
01.2018 - 01.2022
  • Conducted sales transactions at a high volume in a fast-paced environment with 100% cash- handling accuracy while providing exceptional customer service to all patrons
  • Assisted customers with facilities navigation, product inquiries, and recommendations
  • Supported loss prevention by strictly adhering to company security protocols and procedures

Front End Sales Associate

Lowe's Home Improvement
Southaven, MS
01.2016 - 01.2018
  • Processed point- of- sale transactions for purchases and returns with 100% accuracy in cash- handling
  • Maintained front- end order and store cleanliness in between customer inquiries and transactions
  • Promoted company products and services with each transaction i.e., customer loyalty plans, extended warranty plans, and replacement plans for all eligible products

Office Assistant

Building Bridges, Inc.
Jackson, MS
01.2014 - 01.2016
  • Managed daily office operations i.e., switchboard operation, scheduling appointments, processing incoming and outgoing facsimile transmissions, and incoming and outgoing mail
  • Maintained accurate filing of clients' records
  • Ensured office supplies were ordered and remained in stock for all staff

Education

In Progress - Criminal Justice

Hinds Community College
03.2026

High School Diploma -

Christ Missionary Industrial College
01.2014

Skills

  • Customer service
  • Critical thinking
  • Time management

Cellular

(662) 645-2351

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

Remote

Salary Range

$18/hr - $20/hr

Timeline

Remote Customer Service Representative

Valor Global
01.2022 - Current

Customer Service Representative remote

VXI Global
08.2019 - 03.2026

Customer Service Associate

Wal- Mart
01.2018 - 01.2022

Front End Sales Associate

Lowe's Home Improvement
01.2016 - 01.2018

Office Assistant

Building Bridges, Inc.
01.2014 - 01.2016

In Progress - Criminal Justice

Hinds Community College

High School Diploma -

Christ Missionary Industrial College
Amber DonelsonCustomer service