Amber Downey
Sulligent
Summary
Dynamic professional with a proven track record at First State Bank of the South, excelling in team leadership and performance management. Skilled in Microsoft Excel and adept at critical thinking, I consistently enhance operational efficiency while fostering a collaborative environment. Committed to delivering exceptional service and mentoring staff to achieve excellence.
Overview
14
14
years of professional experience
Work History
Lead Teller
First State Bank of the South
03.2023 - Current
- Proven ability to lead, train, mentor staff to maintain high proformance operational standards.
- Skilled and overseeing daily brand operations, including vault management, balancing of multiple accounts, loading of loans, and end of day reports.
- Ability to handle high volume cash transactions.
- Adept at handling customer concerns with professionalism and discretion.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Continuously seeking opportunities to improve efficiency.
ELC Teacher
FBC Early Learning Center
06.2017 - 03.2023
- Implemented curriculum to enhance classes with learning-focused activities.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Works effectively with co-teachers and support staff to create a structured environment.
- Monitored classroom to verify safe and secure environment.
Sales Representative Manager
Cato Fashion
07.2016 - 05.2017
- .Greeted customers and helped with product questions, selections, and purchases.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Implemented systems and procedures to increase sales.
Certified Nursing Assistant
Diversacare
10.2011 - 06.2014
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Documented patient information and care activities in electronic health record.
- Worked effectively with staff members to exceed expectations for patient care.
Education
Undergrad Certificate - Medical Billing And Coding
University of Phoenix
Tempe, AZ10-2022
No Degree - General Studies
Bevill State Community College
Hamilton, AL05-2012
ALL
Sulligent High School
Sulligent, AL05-2011
Skills
- Team Promoter
- Critical Thinking/Decision Making
- Communication Skills
- Adaptability
- Microsoft Excel
- Performance Management
Timeline
Lead Teller
First State Bank of the South
03.2023 - Current
ELC Teacher
FBC Early Learning Center
06.2017 - 03.2023
Sales Representative Manager
Cato Fashion
07.2016 - 05.2017
Certified Nursing Assistant
Diversacare
10.2011 - 06.2014
Undergrad Certificate - Medical Billing And Coding
University of Phoenix
No Degree - General Studies
Bevill State Community College
ALL
Sulligent High School
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