Irma Gomez
Mission,TX
Summary
Results-driven Lead Teller experienced in enhancing branch performance and client loyalty through operational improvements and compliance adherence. Managed cash flow and mentored staff, ensuring adherence to regulatory standards in fast-paced banking environments. Committed to team success, demonstrating strong analytical, communication, and teamwork skills.
Overview
31
31
years of professional experience
Work History
Lead Teller
PNC Bank
Mission, TX
03.1995 - Current
- Managed cash flow, balanced tills, and maintained accurate records of transactions.
- Supervised daily operations to ensure compliance with banking policies and procedures.
- Managed cash flow, balanced tills, and maintained accurate records of transactions.
- Implemented process improvements that enhanced operational efficiency and reduced errors.
- Conducted regular audits of cash drawers to ensure adherence to financial regulations.
- Collaborated with management to develop strategies for increasing branch performance and client satisfaction.
- Led team meetings to communicate updates, best practices.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
- Perform Teller Observations(NBO's) Monthly.
Education
Associate of Business Administration - Business And Accounting
TSTI
Harlingen, TX08-1990
Skills
- Vault balancing
- Sales goal attainment
- Operational efficiency
- Customer service
- Team leadership
- Cash handling
- Problem-solving
- Team collaboration and leadership
- Teamwork and collaboration
- Team collaboration
- Positive attitude
Accomplishments
- Supervised team of 3 staff members.
- Promoted to Lead Teller based on superior performance.
- Successfully trained 2 new tellers over a 6 month time period.
- Earned CXI trophy for outstanding customer service with the whole company.
- Achieved Certificate by completing PEAK Program with accuracy and efficiency.
- Exceeded monthly quota 4 times.
Languages
Spanish
Professional Working
Timeline
Lead Teller
PNC Bank
03.1995 - Current
Associate of Business Administration - Business And Accounting
TSTI
PEAK Participant 2026
As a Peak Participant, I had the opportunity to collaborate with the ILEARN experience for my career development. It help me develop my skills in how to be a better leader. Also I had the opportunity to shadow other peers in different roles and give feed back with the interaction experience. Had several virtual calls to share our interactions with the other participants within the group.