Jacqueline Whiddon
Stow,OH
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction. Well-versed in industry regulations and asset protection strategies.
Overview
19
19
years of professional experience
Work History
Lead Teller
KeyBank
10.2014 - Current
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Introduced customers to other bank team members to help meet financial needs.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Investigated and promptly resolved issues with patron accounts.
- Strong communication, presentation, and negotiation skills with people at all levels.
Assistant Branch Manager
JPMorgan Chase
09.2004 - 10.2014
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Excellent professional track record for positions in business relationship management.
- Developed sales strategy to meet established sales objectives.
- Wrote and administered employee performance reviews to monitor customer service and personal sales of 10 member team.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
Education
No Degree - Accounting
Lakeland Community College
Willoughby, OHNo Degree - Physical Therapy Assistance
Kent State University
Ashtabula, OHSkills
- Time Management
- Business Development
- Complex Problem-Solving
- Quality Control
- Account Management
- Cash Counting
- Compliance Enforcement
- Security Procedures
- Vault Balancing
- Attention to Detail
- Team Leadership
- Daily Operations Support
- Transaction Processing
- Coaching and Mentoring
- Inter-Branch Referrals
- Process Monitoring
Timeline
Lead Teller
KeyBank
10.2014 - Current
Assistant Branch Manager
JPMorgan Chase
09.2004 - 10.2014
No Degree - Accounting
Lakeland Community College
No Degree - Physical Therapy Assistance
Kent State University
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