Amber Dupree
Lindsey Pennington, MD Facial Plastics
9845 Crow Rd,LA
10
years of professional experience
Dynamic Receptionist Administrator with proven expertise at Lindsey Pennington, MD Facial Plastics, enhancing patient flow and scheduling efficiency. Skilled in multi-line phone operation and client relations, I streamlined appointment processes, improving office productivity and patient satisfaction. Adept at maintaining organized records while fostering a welcoming environment for all visitors.
Work History
Receptionist Administrator
4 Years 5 Months- Managed patient check-in and check-out, plus front desk flow for facial plastics practice.
- Coordinated consultations, procedures, and follow-up visits with accurate calendar scheduling.
- Answered multi-line phones, routed inquiries, and recorded patient messages promptly.
- Checked insurance details, collected copayments, and processed patient payments accurately.
- Maintained confidential records, forms, and charts in line with HIPAA standards.
- Prepared surgery packets, pre-op instructions, and patient reminders for smooth visits.
- Supported providers with administrative tasks, referral tracking, and daily office operations.
- Resolved scheduling conflicts and patient concerns with professionalism and efficiency.
- Answered incoming calls, directed clients to appropriate staff, and addressed specific needs.
- Greeted visitors and customers professionally while providing friendly, knowledgeable assistance.
- Kept reception area clean and orderly to create positive first impressions.
- Handled complaints and questions, and redirected calls to appropriate team members.
Front Desk Receptionist
3 Years 6 Months- Managed multi-line phone calls, routed inquiries, and resolved customer issues with prompt, professional service.
- Scheduled appointments and coordinated front desk workflow to support efficient daily operations.
- Processed invoices, payments, and order paperwork with strong accuracy and attention to detail.
- Maintained customer records, filing systems, and service logs for reliable information access.
- Coordinated parts requests between customers, sales staff, and shop personnel to reduce delays.
- Trained new reception staff on office procedures, phone etiquette, and front desk systems.
- Improved reception efficiency by streamlining check-in, data entry, and customer follow-up routines.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Education
- Business Administration
Skills
Reception management
File organization
Multi-line phone operation
Appointment setting
Appointment scheduling
Client relations
Office equipment maintenance
Timeline
Receptionist Administrator
Lindsey Pennington, MD Facial Plastics
02.2022 - 07.2026Read More
Front Desk Receptionist
Westwood Auto Parts
07.2016 - 01.2020Read More
Bossier Parish Community College
from Business Administration
Read More