Amber Eby
Sultan,WA
Summary
I am a dedicated administrative professional with a solid background in high-volume office environments, focused on delivering exceptional clerical and operational support. A personable and communicative individual with a friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
15
15
years of professional experience
Work History
Project Coordinator
Waeco Construction
Monroe, Washington
07.2024 - Current
- Coordinated project timelines and schedules for 50+ various telecom construction jobs at a time.
- Managed communication between clients, design teams, and crews effectively.
- Organized project documentation and maintained accurate records throughout projects.
- Prepared project estimates and presentations for clients.
- Facilitated meetings to discuss project progress and address potential issues.
- Maintained a detailed database of project information.
- Prepared and sent invoices for all completed work within my department.
- Maintained organized records of all invoices and payments.
Project Coordinator
Northwest Sign & Design
Monroe, Washington
10.2022 - 07.2024
- Developed and maintained project plans, schedules and budgets.
- Managed communication channels between various teams involved in the execution of complex projects.
- Assisted Project Managers with daily tasks.
- Assisted Accounts Payable with collections.
- Applied for and obtained all permits needed for sign installations.
Project Coordinator
R&R Foundation Specialist
Everett, WA
11.2020 - 10.2022
- Maintain and monitor project schedules utilizing CRM resource.
- Liaising with clients & 5 crews to schedule projects and ensure client satisfaction as projects evolve.
- Aid in the process of coordinating materials, resources and equipment. -Obtaining Engineering & Geotechnical documents.
- Obtaining permits and licenses from appropriate municipalities.
- Providing administrative support as needed.
- Provide solutions where applicable.
Production Coordinator
Barn Pros, Inc
Monroe, WA
04.2018 - 10.2020
- Managed high-volume of inbound and outbound customer calls.
- Investigated and solved routine, complex and long-standing customer issues each day.
- Documented conversations with customers to track requests, problems and solutions.
- Obtained quotes from various suppliers to determine most cost-effective purchasing options.
- Organized shipment paperwork, managed file systems and updated tracking spreadsheets.
- Maintained appropriate inventory levels to meet personnel and corporate needs.
- Prepared packages for shipment by generating invoices and setting up courier deliveries.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Customer Success Specialist
Parking Boss
Everett, WA
10.2015 - 04.2018
- Onboarding new clients (gathering information and setting up their accounts)
- Providing assistance and training during implementation (onsite or via webinar).
- Ensuring our clients success and understanding of our products and updates as long as they are customers.
- Handling client complaints, suggestions and needs.
- Assisting sales team when needed.
- Building lasting relationships with our clients.
- Increase customer retention.
- General receptionist duties.
- Documented account activities and generated sales reports.
Motel Front Desk Clerk
Inn at Snohomish
Snohomish, WA
02.2011 - 09.2015
- Greeted guests and assigned rooms according to confirmed reservations.
- Assisted future guests with making reservations.
- Communicated with housekeeping and maintenance staff to address guest issues.
- Answered inquiries about shopping, dining and directions.
- Computed stay totals and collected payments.
- Answered all incoming phone calls and emails.
Education
High School Diploma -
Snohomish High School
2012
Skills
- Excel spreadsheets
- Technologically savvy
- sensitive material handling
- Employee training and development
- CRM and office management software
- Data entry
- QuickBooks
- Microsoft Office
- Inventory supplies
- Multitasking and prioritization
- Strong problem solver
- Process improvement
- Administrative operations
- Purchasing
Timeline
Project Coordinator
Waeco Construction
07.2024 - Current
Project Coordinator
Northwest Sign & Design
10.2022 - 07.2024
Project Coordinator
R&R Foundation Specialist
11.2020 - 10.2022
Production Coordinator
Barn Pros, Inc
04.2018 - 10.2020
Customer Success Specialist
Parking Boss
10.2015 - 04.2018
Motel Front Desk Clerk
Inn at Snohomish
02.2011 - 09.2015
High School Diploma -
Snohomish High School