Amber Edwards
Rupert,ID
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Service Writer
Young Powersports
Burley, Washingtonid
02.2025 - Current
- Assisted customers in understanding service options and recommendations.
- Recorded customer service requests and scheduled appointments efficiently.
- Provided timely updates to customers regarding their vehicle service status.
- Communicated with technicians to relay customer needs and concerns promptly.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
Barista
Cozy Coffee House
Heyburn, Idaho
07.2024 - 02.2025
- Prepared coffee beverages according to customer preferences and standard recipes.
- Operated espresso machines and grinders with precision and care.
- Assisted customers in selecting menu items and answering questions.
- Managed cash register transactions and processed payments efficiently.
Mixologist
Soda Frenzy
Burley, Id
05.2022 - 07.2024
- Developed seasonal drink menus, incorporating trends and customer preferences.
- Managed opening, closing duties including setting up, andclosing shop
- Greeted customers and provided excellent customer service.
- Created seasonal drinks for special occasions.
- Conducted inventory of supplies and restocked as needed.
Education
High School Diploma -
Minico High School
Rupert, ID05-2023
References
References available upon request.
Timeline
Service Writer
Young Powersports
02.2025 - Current
Barista
Cozy Coffee House
07.2024 - 02.2025
Mixologist
Soda Frenzy
05.2022 - 07.2024
High School Diploma -
Minico High School