Amber Elmuhor
Little Rock,AR
Summary
Enthusiastic fine dining server skilled in creating exceptional guest experiences. People-oriented and focused worker with knowledge of ordering procedures and customer service. Multitasks to deliver great service.
Overview
8
8
years of professional experience
Work History
Fine Dining Server
42 Bar and Table
Little Rock, AR
09.2022 - Current
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly sales-driven.
- Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
- Elevated guest engagement by sharing detailed descriptions of menu items, including ingredients and preparation techniques.
- Facilitated smooth dining experience during peak hours by efficiently managing multiple tables and guest requests.
Car-hop
Sonics Drive In
Little Rock, AR
09.2021 - 09.2022
- Greets customers promptly and take orders to keep flow of traffic moving.
- Works in fast-paced environment with sense of urgency to serve guests quickly.
- Delivers complete food orders to guests and confirms customer satisfaction with completed order.
- Stocks and clean during slow periods.
- Handles cash and card payments.
- Listens to customer complaints and resolves issues with full satisfaction.
- Works well with teammates and accepts coaching from management team.
Server
Chili's Bar And Grill
Little Rock, AR
01.2019 - 05.2020
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Moved and set up seating, prepared extra silverware and menus prior to arrival of large groups.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Collected and handled card and cash payments of guests.
- Displayed enthusiasm and promoted excellent service to customers.
Car-hop
Sonic Drive-In
Hot Springs, AR
12.2017 - 11.2018
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Assisted other team members to achieve goals.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Delivered complete food orders to guests and confirmed customer satisfaction with completed order.
Education
GED -
North Little Rock High School
North Little Rock, ARSkills
- Guest Satisfaction
- Interactive Communication Skills
- Point of Sale Systems
- Food Service Regulations
- Health and Safety Standards
- Upselling techniques
- Fine dining service
Timeline
Fine Dining Server
42 Bar and Table
09.2022 - Current
Car-hop
Sonics Drive In
09.2021 - 09.2022
Server
Chili's Bar And Grill
01.2019 - 05.2020
Car-hop
Sonic Drive-In
12.2017 - 11.2018
GED -
North Little Rock High School
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