Amber Emerson
Columbus
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Receptionist
East Columbus Oral Surgery
Columbus, OH
01.2022 - Current
- Managed patient scheduling, ensuring optimal appointment flow and minimizing wait times.
- Processed insurance claims, verifying coverage and expediting reimbursement for services rendered.
- Maintained accurate patient records in electronic health systems, ensuring data integrity and compliance.
- Trained new reception staff on office procedures and software applications to ensure consistency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Receptionist
Kenneths Day Spa
Columbus, OH
05.2021 - 02.2023
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Scheduled appointments
- Collected payments
Insurance Coordinator
Third Street Dental
Columbus ,OH
01.2021 - 01.2022
- Coordinated insurance claims processing to ensure timely resolution and adherence to company policies.
- Verified insurance and communicated coverage to staff and patients.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Obtained prior authorization and precertification for outpatient procedures.
- Filed and tracked insurance claims and communicated claims status to patients.
Receptionist
Canyon Eye Associates
Columbus ,Oh
05.2020 - 12.2020
- Facilitated effective communication between patients and taff, enhancing patient experience.
- Implemented process improvements that streamlined front desk operations and reduced patient check-in time.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Scheduled appointments
- Verified insurance
Insurance Coordinator
East Columbus Oral Surgery
Columbus , Oh
04.2017 - 03.2020
- Implemented workflow improvements that enhanced efficiency of claim management processes.
- Developed and maintained comprehensive documentation for insurance policies, procedures, and compliance standards.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Coordinated with healthcare providers to ensure accurate and prompt claim settlements, improving client trust.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Posted payments to accounts and maintained records.
- Generated, posted and attached information to claim files.
- Calculated adjustments, premiums and refunds.
- Maintained confidentiality of patient finances, records, and health statuses.
Provider Services Representative
Aetna
Columbus,oh
11.2012 - 04.2017
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Facilitated smoother claims processing by rigorously verifying provider information.
- Quoted benefits and eligibility
- Discussed claim status
Education
High School Diploma -
Pickerington Central
Pickerington, OHSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Scheduling
- Data inputting
- File management
- Document management
- Professional demeanor
- Typing speed
Timeline
Receptionist
East Columbus Oral Surgery
01.2022 - Current
Receptionist
Kenneths Day Spa
05.2021 - 02.2023
Insurance Coordinator
Third Street Dental
01.2021 - 01.2022
Receptionist
Canyon Eye Associates
05.2020 - 12.2020
Insurance Coordinator
East Columbus Oral Surgery
04.2017 - 03.2020
Provider Services Representative
Aetna
11.2012 - 04.2017
High School Diploma -
Pickerington Central