Amber Ensign
Vancouver,WA
Summary
Highly organized, resourceful, and versatile professional who thrives in challenging and diverse environments. Possesses rare qualities of adaptability, enthusiasm, and knowledge in multiple fields with an unsurpassed work ethic and interpersonal skills.
Overview
17
17
years of professional experience
Work History
Sr. Operations Admin
FedEx:Ground
10.2020 - Current
- Assist customers and answer questions and resolve routine problems encountered face to face or by phone.
- Receives and processes a variety of forms; assists in the completion of forms or documents; Uses computer software applications and equipment to prepare and complete forms.
- Organizes and maintains subject matter files and records and retrieves information, files, documents and records as needed. Assures that record disposition schedules are adhered to and that files are kept orderly and current.
- Processes requisitions and vouchers received through departmental business transactions; including expense reports, purchase orders, invoices, places orders from requisitions and validates payments received.
- Orders, maintains and distributes stocks, supplies and inventories.
- Effectively operates complex equipment and office machinery which may include computer PC applications, printers, telephones, facsimile machines, copy machines.
Registration Representative
Kaiser Permanente
10.2015 - 08.2019
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Determined appropriate appointment type and scheduled each in system.
- Assisted in processing patient payments via cash, checks and credit cards.
- Collaborated with cross-functional teams to improve departmental processes and ensure optimal workflow efficiency.
- Managed high-stress situations calmly while assisting patients experiencing medical emergencies or other urgent matters.
- Developed positive relationships with patients and staff in all departments of medical clinic.
- Demonstrated adaptability in mastering new registration systems, software upgrades, and evolving industry regulations.
- Answered patient and vistors questions and inquiries regarding registration process and documentation.
- Promoted a culture of continuous improvement by actively seeking feedback from patients regarding their registration experience and implementing changes as necessary.
- Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.
EVS Housekeeping/Floor Care/Lead/ Dispatcher
Kaiser Permanente
06.2011 - 10.2015
- Coordinated with HOS of hospital, ensuring timely support during room turnover, urgent needs and critical situations.
- Assisted in resolving customer complaints and grievances.
- Facilitated communications between customers and medical staff to answer questions or resolve concerns.
- Motivated staff to deliver high-level of turnover support while successfully meeting departmental goals.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
- Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
- Improved team morale through open communication, recognition initiatives, and fostering a positive work environment.
- Ensured compliance with health, safety, and environmental regulations within the housekeeping department''s operations.
In-School Suspension Monitor
Reynolds School District 7 (HB Lee Middle School)
10.2007 - 10.2015
- Provided support and guidance to a diverse population of children and adults in conflict resolution.
- Assisted front office with greeting visitors and directing them to the proper person, answering multiline phones, faxing, mailroom duties, copying and helping parents locate their students.
- Served as a reliable resource for colleagues seeking guidance or clarification on complex student cases.
- Provided mental, emotional and physical support to children with special needs using positive reinforcement.
- Created and maintained tracking of attendance, student work and ISS class information.
Education
Associate of Applied Science - Building Futures in Industry And Trades
PCC Rock Creek
Portland, OR05.1994
High School Diploma -
Grover Cleveland High School
Portland, OR06.1993
Skills
- Document Management
- Operational Excellence
- Quality Assurance
- Customer Relations
- Performance Improvement
- Adaptability and Flexibility
- Problem-solving abilities
- Inventory Coordination
Timeline
Sr. Operations Admin
FedEx:Ground
10.2020 - Current
Registration Representative
Kaiser Permanente
10.2015 - 08.2019
EVS Housekeeping/Floor Care/Lead/ Dispatcher
Kaiser Permanente
06.2011 - 10.2015
In-School Suspension Monitor
Reynolds School District 7 (HB Lee Middle School)
10.2007 - 10.2015
Associate of Applied Science - Building Futures in Industry And Trades
PCC Rock Creek
High School Diploma -
Grover Cleveland High School