Amber Evans
Columbus,Ohio
Summary
Experienced and meticulous team member with a strong track record in related roles. Constantly seeks new learning styles and adapts to the unique needs of individuals. Passionate about sharing knowledge and empowering others. Demonstrates resourcefulness, critical thinking skills, and a superior work ethic, contributing to exceptional job performance.
Overview
12
12
years of professional experience
Work History
CSC Colleague Resource Center - Retail
Huntington National Bank
Columbus, OH
02.2024 - Current
- Assist colleagues with process and procedures over multiple lines of business - Consumer, Business, CD/IRA, and Lending
- Monitor and assist fellow retail colleagues with in depth questions via the CRC Retail team chat as a Guru
- Data collection
- Created training presentations to be used within the CRC
- Assisted in planning and organizing CSC wide engagement activities to foster relationships between colleagues and leadership
Social Media Specialist
Huntington National Bank
Columbus, Ohio
09.2021 - 02.2024
- Maintained company's social media presence by posting messages, answering account and company specific questions
- Constructed a Social Care training guide within OneNote
- Created informational presentation for colleagues interested in joining team
- Performed in depth research via social media platforms
- Provided clear, concise assistance and information to customers while adhering to company and social care guidelines
- Collaborated with other lines of business to provide clarity and speedy resolution for customers
Offsite Payment Specialist
Cass Information SystemsCass Information Systems
Columbus, Ohio
06.2015 - 09.2021
- Processed debtor payments and updated accounts to reflect new balance
- Leveraged computerized accounting software to create and maintain accurate customer account records
- Analyzed, processed and paid hundreds of client invoices daily, recording appropriate tax and usage data
Process Specialist
Huntington National Bank
Columbus , Ohio
08.2012 - 09.2014
- Received, logged and filed incoming loan documents and collateral
- Prepared and notated paid collateral files
- Processed consumer and commercial file requests
- Researched collateral requests
Education
Addiction Studies
Columbus State Community College
Columbus, OHCertified Surgical Technologist - Surgical Technology
Fort Hayes Career Center
Columbus, OhioEast High School
Columbus, OhioSkills
- Designing engaging training materials
- Proficient in Word, PowerPoint and OneNote
- Skillfulness in written and verbal instruction
- Enthusiastic and encouraging coaching
Timeline
CSC Colleague Resource Center - Retail
Huntington National Bank
02.2024 - Current
Social Media Specialist
Huntington National Bank
09.2021 - 02.2024
Offsite Payment Specialist
Cass Information SystemsCass Information Systems
06.2015 - 09.2021
Process Specialist
Huntington National Bank
08.2012 - 09.2014
Addiction Studies
Columbus State Community College
Certified Surgical Technologist - Surgical Technology
Fort Hayes Career Center
East High School