Amber Ferguson
Tollesboro
Summary
Professional team member with solid experience in collaborative environments. Skilled in effective communication, problem-solving, and adapting to changing needs. Known for reliability and delivering results through teamwork. Proficient in project coordination, conflict resolution, and maintaining high standards.
Overview
22
22
years of professional experience
Work History
Fashion Team Associate
Wal-Mart, Maysville, Ky.
03.2021 - Current
- Manage higher end transactions through the jewelry department
- Process and stock apparel
- Answer and transfer phone calls
- Scan and print labels
- Facilitate a variety of customer service interactions to enhance shopping experience
- Locate, pick, and pack fashion items to fulfill online orders
General Merchandise Stocker, Cashier, Fuel Clerk
Kroger, Morehead, Ky.
03.2020 - 03.2021
- Stocked and ordered merchandise
- Priortized customer first policy through excellent customer service
- Maintained a clean work area
- Processed customer transactions
Speech and Drama Coach
Rowan County Board of Education, Morehead, Ky.
02.2008 - 03.2021
- Coached, recruited, judged, and chaperoned students through national competition levels
- Provided leadership
- Played an active mentor role to middle school students
- Executed fundraising efforts
Customer Service Desk, Cashier, Self-checkout host cashier
Morehead, Wal-Mart Ky.
02.2004 - 01.2020
- Completed returns in accordance with store policy. Processed bill pay, money gram, print money orders, and cashed payroll checks.
- Scanned customer purchases, processed payments quickly, and returned exact change with receipts
- Resolved customer complaints and escalated additonal concerns to management as needed
- Managed sales transactions accurately and promptly to prevent long customer wait times. Properly verify customer identification for alcohol and tobacco purchases
- Trained new employees
Education
Morehead State University
Morehead, Ky.05.2005
Maysville Community College
Maysville05.2003
Diploma - High school
Fleming County High School
Flemingsburg, KY05.2000
Skills
- Customer service
- Cash handling
- Inventory management
- Apparel processing
Timeline
Fashion Team Associate
Wal-Mart, Maysville, Ky.
03.2021 - Current
General Merchandise Stocker, Cashier, Fuel Clerk
Kroger, Morehead, Ky.
03.2020 - 03.2021
Speech and Drama Coach
Rowan County Board of Education, Morehead, Ky.
02.2008 - 03.2021
Customer Service Desk, Cashier, Self-checkout host cashier
Morehead, Wal-Mart Ky.
02.2004 - 01.2020
Morehead State University
Maysville Community College
Diploma - High school
Fleming County High School