Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Fisk

Discovery Bay,CA

Summary

Accomplished Operations Manager with a proven track record at URBN companies, enhancing operational efficiency and customer satisfaction. Expert in multi-site operations and problem-solving, demonstrated through strategic policy implementation and performance monitoring. Achieved significant improvements in productivity and quality standards by leveraging project management abilities and effective team leadership.

Overview

9
9
years of professional experience

Work History

Operations Manager

Anthropologie
San Ramon, CA
08.2021 - Current
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.

Senior Store Manager

Free People
Los Angeles, CA
09.2017 - 07.2021
  • Prepared staff work schedules and assigned team members to specific duties.
  • Coordinated promotional events such as sales campaigns or special offers to drive business growth.
  • Resolved customer complaints in an efficient and professional manner.
  • Conducted performance reviews for employees in a timely manner.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Managed inventory control systems to ensure optimal stock levels at all times.
  • Organized store layout according to corporate guidelines while maximizing space utilization.
  • Recruited qualified personnel when necessary by conducting interviews and background checks.
  • Delegated work to staff, setting priorities and goals.

Store Manager

William B
Los Angeles, CA
11.2015 - 08.2017
  • Organized promotional events to increase product awareness.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Updated POS system with new products and promotional offers.
  • Analyzed sales data to identify trends and adjust strategies accordingly.

Education

Associate of Arts - General Studies

Santa Monica College
Santa Monica, CA

Skills

  • Performance monitoring
  • Problem-solving
  • Multi-site operations
  • Schedule management
  • Performance management
  • Assignment delegation
  • Data analysis
  • Project management abilities

Timeline

Operations Manager

Anthropologie
08.2021 - Current

Senior Store Manager

Free People
09.2017 - 07.2021

Store Manager

William B
11.2015 - 08.2017

Associate of Arts - General Studies

Santa Monica College

Similar Profiles

CREATE PROFILE
Amber Fisk