Amber Fletcher
Medical Records Clerk/Birth Certificate Clerk
Sulphur,LA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
15
15
years of professional experience
Work History
MEDICAL RECORDS CLERK/Birth Certificate Clerk
WEST CALCASIEU CAMERON HOSPITAL
07.2025 - Current
- Managed patient records using electronic health record (EHR) systems to ensure data accuracy and accessibility.
- Streamlined document management processes, contributing to improved organization of physical and digital records.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Processed and verified birth certificate applications for accuracy and compliance with regulations.
- Coordinated with government agencies to resolve discrepancies in birth certificate information.
- Trained new staff on procedures for processing applications and utilizing database software.
- Monitored adherence to state policies and procedures related to birth certificate issuance.
ENT Receptionist/Administrative Assistant
West Calcasieu Cameron Hospital
03.2023 - 07.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Rural Health Medical Biller
West Calcasieu Cameron Hospital
01.2022 - 03.2023
- Prepared billing statements for patients and verified correct diagnostic coding.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
- Posted payments and collections on regular basis.
- Delivered timely and accurate charge submissions.
- Orchestrated medical coding, payment posting, accounts receivables and collections.
- Gathered information from multiple sources to simplify billing and organize accounts.
Pulmonologist/Sleep Disorder Clinic Receptionist
West Calcasieu Cameron Hospital
11.2018 - 01.2020
- Upheld positive reputation of medical office by setting friendly tone and maintaining politeness.
- Processed payments from patients for co-pays and uninsured visits.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Checked patient insurance, demographic and health history to keep information current.
- Used AllScripts and Advanced MD to schedule new and follow-up appointments for patients.
Education
Bachelor of Science - Business Administration
Grand Canyon University
Phoenix, AZ11.2023
Massage Therapy Certificate, May 2008 -
La Massage Therapy Institute
Lake Charles, LA05.2008
High School Diploma -
Sulphur High School
Sulphur, LA05.2006
Skills
- Billing and Invoicing
- Sales Tickets
- Invoice Documentation Management
- Stop Payments
- Account Posting
- Itemized Statement Preparation
- Spreadsheet Tracking
- Excel Spreadsheets
- Business Operations Understanding
- Telephone Skills
- Business Administration
- Reception Desk Management
- Office Administration
- Microsoft Office
- Bank Deposits
Timeline
MEDICAL RECORDS CLERK/Birth Certificate Clerk
WEST CALCASIEU CAMERON HOSPITAL
07.2025 - Current
ENT Receptionist/Administrative Assistant
West Calcasieu Cameron Hospital
03.2023 - 07.2025
Rural Health Medical Biller
West Calcasieu Cameron Hospital
01.2022 - 03.2023
Pulmonologist/Sleep Disorder Clinic Receptionist
West Calcasieu Cameron Hospital
11.2018 - 01.2020
Bachelor of Science - Business Administration
Grand Canyon University
Massage Therapy Certificate, May 2008 -
La Massage Therapy Institute
High School Diploma -
Sulphur High School
References
Shawn Fleniken
Recon
337-499-4570
Krista Guilbeau
337-794-8797
Katelynn Daigle
337-452-7412