Amber Fortson
Hephzibah,GA
Summary
Detail-oriented phlebotomist with strong skills in blood collection and patient education. Experienced in maintaining safety protocols and quality assurance, ready to contribute to a dynamic healthcare team. Detail-oriented professional skilled in phlebotomy techniques and quality control. Proven track record in team collaboration and effective communication, ensuring compliance with safety protocols and enhancing operational efficiency.
Overview
11
11
years of professional experience
Work History
Center Team Lead
The Blood Connection
Evans, Georgia
03.2025 - Current
- Coordinated daily tasks to ensure smooth workflow among team members.
- Reviewed team performance to identify areas for improvement and support.
- Facilitated communication between departments to enhance collaboration efforts.
- Monitored inventory levels and managed supply orders as needed.
- Implemented best practices for maintaining a safe work environment.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Motivated staff through positive reinforcement techniques.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
Apheresis Technician
The Blood Connection
Evans, Georgia
06.2024 - Current
- Collected blood products from donors using apheresis machines.
- Monitored donor health and comfort during procedures.
- Prepared and maintained equipment for apheresis operations.
- Educated donors about the apheresis process and requirements.
- Documented donor information and procedure details accurately.
- Ensured compliance with safety protocols and regulations.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Conducted quality control tests on apheresis machines regularly, troubleshooting any problems detected immediately.
- Ensured that all materials used in the collection process were sterile and up-to-date with safety standards.
- Collected data regarding donor reactions during the procedure and reported them accurately.
- Maintained accurate records of all donations and dispositions of products collected.
- Inspected donated units for visible defects prior to release for transfusion purposes.
- Stored collected products at appropriate temperatures until ready for processing and testing.
- Reviewed donor medical history and laboratory results for accuracy before each donation session.
- Assisted in the collection of platelets, red cells, and plasma using automated apheresis equipment.
- Performed donor interviews to ensure eligibility for donation.
Problem Solver
Amazon Fulfillment Center
Appling, Georgia
12.2021 - 06.2024
- Analyzed complex problems and identified effective solutions for team challenges.
- Managed project timelines and ensured deliverables met quality standards.
- Provided feedback on process improvements to enhance operational efficiency.
- Made decisions and resolved issues using critical thinking and analytical skills.
- Selected best and most efficient methods to complete on-time deliverables.
Phlebotomy Intern
LabCorp
Augusta, Georgia
12.2023 - 12.2023
- Collected blood samples from patients using proper phlebotomy techniques.
- Assisted with patient preparation and education regarding the procedure.
- Maintained cleanliness and organization of the work area and equipment.
- Processed laboratory requisitions and ensured accurate labeling of samples.
- Performed quality control checks on blood collection supplies and equipment.
- Documented patient information and sample collection details in electronic systems.
- Followed safety protocols to ensure a safe environment for patients and staff.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Verified collection orders and communicated discrepancies to nurses.
Customer Service Representative
URBN
Augusta, Georgia
11.2019 - 04.2020
- Assisted customers with product inquiries and order processing.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained product knowledge to provide accurate recommendations to customers.
- Monitored customer feedback to identify areas for service improvement.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Server
Olive Garden
Augusta, GA
03.2015 - 07.2019
- Provided exceptional customer service in a fast-paced dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure seamless meal preparation and delivery.
- Handled cash transactions and processed payments efficiently at the register.
- Engaged with guests to create a welcoming atmosphere and address inquiries.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Delivered food orders promptly and courteously.
Education
Certificate of Phlebotomy - Phlebotomy
TLTC Screening Solutions
Atlanta, GA02-2033
Diploma - Massage Therapy
Miller Motte Technical College
Augusta Ga06-2015
Dipolma - Culinary Arts
Augusta Technical College
Augusta Ga08-2013
High School Diploma -
Hephzibah High School
Hephzibah, GA05-2010
Skills
- Phlebotomy techniques
- Blood collection
- Patient education
- Safety protocols
- Quality control
- Team collaboration
- Effective communication
- Process improvement
- Conflict resolution
- Equipment maintenance
- Relationship building
- Customer focus
- Attention to detail
- Leading team meetings
- Team supervision
- Giving constructive feedback
- Coaching
- Performance evaluations
- Safety processes and procedures
Timeline
Center Team Lead
The Blood Connection
03.2025 - Current
Apheresis Technician
The Blood Connection
06.2024 - Current
Phlebotomy Intern
LabCorp
12.2023 - 12.2023
Problem Solver
Amazon Fulfillment Center
12.2021 - 06.2024
Customer Service Representative
URBN
11.2019 - 04.2020
Server
Olive Garden
03.2015 - 07.2019
Certificate of Phlebotomy - Phlebotomy
TLTC Screening Solutions
Diploma - Massage Therapy
Miller Motte Technical College
Dipolma - Culinary Arts
Augusta Technical College
High School Diploma -
Hephzibah High School