Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Fournier

Laveen

Summary

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Desired Position role.

Overview

9
9
years of professional experience

Work History

Pharmacy Technician

Walgreens
Chandler
11.2025 - Current
  • Filled prescriptions accurately and efficiently for diverse customer needs.
  • Managed inventory levels and organized medication storage areas effectively.
  • Provided exceptional customer service by answering questions and resolving concerns.
  • Processed insurance claims and verified patient information for prescription coverage.

Stay at Home Mom

Home Caretaker
10.2021 - Current

Customer Service

Sprouse Windows and Doors
New Martinsville
06.2025 - 10.2025
  • Provided exceptional customer service, resolving account issues promptly and professionally.
  • Boosted membership retention through attentive customer service and personalized interactions.
  • Increased repeat business with exceptional customer service and friendly interactions.
  • Assisted with Truck shipment department.
  • Inbound calls received daily 60-80.

Customer Service Representative

PayPal
Chandler
01.2019 - 01.2021
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • 85 calls daily, inbound and outbound while maintaining QA standards.

Transaction Coordinator

Cardinal Financial
Chandler
01.2017 - 01.2019
  • Ensured smooth transaction coordination by managing timelines, deadlines, and documentation requirements.
  • Organized and maintained digital files for easy access, streamlining the document retrieval process during audits or inquiries.
  • Managed sensitive client information securely to maintain confidentiality and uphold company privacy policies strictly.
  • Reduced errors in transactions by meticulously reviewing all documents for accuracy and compliance.
  • Enhanced client satisfaction by providing exceptional customer service throughout the entire transaction process.

Customer Service Representative

Mr. Cooper Mortgage
Chandler
01.2017 - 01.2018
  • Managed inbound and outbound calls, deescalated irritated USAA members regarding their mortgages, explained escrow and fixed APRS.
  • Received 70-85 calls daily. Both inbound and outbound.

Education

Associates - Basic

Central Arizona College
Coolidge, AZ

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint resolution
  • Microsoft Excel
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Call center operations
  • Microsoft Outlook
  • Follow-up skills
  • Call management

Timeline

Pharmacy Technician

Walgreens
11.2025 - Current

Customer Service

Sprouse Windows and Doors
06.2025 - 10.2025

Stay at Home Mom

Home Caretaker
10.2021 - Current

Customer Service Representative

PayPal
01.2019 - 01.2021

Transaction Coordinator

Cardinal Financial
01.2017 - 01.2019

Customer Service Representative

Mr. Cooper Mortgage
01.2017 - 01.2018

Associates - Basic

Central Arizona College
Amber Fournier