Amber Fredenburg
Bradenton,FL
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at Treasure Island Casino. Proven ability to enhance guest engagement and streamline operations, while effectively managing cash handling and training staff to improve service efficiency. Committed to delivering outstanding dining experiences and fostering team development.
Overview
2026
2026
years of professional experience
Work History
Server
IHOP
01.2023 - 12.2025
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Memorized menu items and daily specials to facilitate accurate order taking.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Maintained cleanliness and organization of dining area and service stations.
Server
Dennys Restaurant
03.2020 - 09.2024
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Processed payments accurately using point-of-sale (POS) systems to facilitate smooth transactions.
Cashier
Chevron
06.2017 - 07.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, balancing at the end of each shift.
- Assisted customers in locating products and answering inquiries.
- Ensured compliance with safety and operational procedures consistently.
Server
Sonic
02.2004 - 09.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Crew Member
Arbys
2002 - 09.2016
- Provided exceptional customer service by greeting and assisting customers promptly.
- Operated kitchen equipment, ensuring food preparation met quality standards.
- Collaborated with team members to maintain cleanliness and organization in dining area.
- Assisted in training new crew members on operational procedures and safety protocols.
Server
Bubba Ques
05.2013 - 10.2015
- Assisted in training new servers on restaurant procedures and customer service standards.
- Handled cash register operations, processing payments efficiently and accurately.
- Resolved guest complaints promptly to enhance satisfaction and loyalty.
- Supported management in maintaining inventory levels for supplies and ingredients.
Manager
Treasure Island Casino
03.2012 - 12.2013
- Directed daily operations to enhance guest satisfaction and streamline service delivery.
- Oversaw training programs, fostering team development and ensuring compliance with industry standards.
- Implemented process improvements that increased operational efficiency and reduced wait times for guests.
- Developed and executed strategic initiatives to maximize revenue and optimize resource allocation.
Manager
Dunkin Donuts
02.2007 - 07.2013
- Led team in daily operations to enhance guest satisfaction and service efficiency.
- Developed training programs for staff to improve operational workflows and customer engagement.
- Implemented strategic initiatives to boost revenue through targeted marketing campaigns and promotions.
- Oversaw compliance with gaming regulations, ensuring adherence to industry standards and best practices.
Education
High School Diploma -
Life Program
Bradenton, FLSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
IHOP
01.2023 - 12.2025
Server
Dennys Restaurant
03.2020 - 09.2024
Cashier
Chevron
06.2017 - 07.2022
Server
Bubba Ques
05.2013 - 10.2015
Manager
Treasure Island Casino
03.2012 - 12.2013
Manager
Dunkin Donuts
02.2007 - 07.2013
Server
Sonic
02.2004 - 09.2020
Crew Member
Arbys
2002 - 09.2016
High School Diploma -
Life Program