Amber Fritz
Milwaukee,WI
Summary
Accomplished Shift Manager/Key Holder at Starbucks, adept in team management and customer service, significantly enhanced customer satisfaction and productivity through effective leadership and employee motivation. Skilled in store maintenance and training development, ensuring seamless operations and exemplary service standards.
Overview
6
6
years of professional experience
Work History
Shift Manager/Key Holder
Starbucks
04.2018 - 06.2024
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
Education
No Degree - Psychology
University of Wisconsin - Milwaukee
Milwaukee, WIPsychology
Arizona State University
Tempe, AZHigh School Diploma -
Middleton High School
Middleton, WI05.2020
Skills
- Store maintenance
- Effective Leadership
- Employee Motivation
- Team Management
- Task Delegation
- Training and Development
- Teamwork and Collaboration
- Store Organization
- Customer Service
Timeline
Shift Manager/Key Holder
Starbucks
04.2018 - 06.2024
No Degree - Psychology
University of Wisconsin - Milwaukee
Psychology
Arizona State University
High School Diploma -
Middleton High School