Amber Gaines
El Campo
Summary
Detail-oriented and reliable Human Resources Professional with over a decade of customer service experience. Committed to achieving organizational goals through strong interpersonal communication skills and conflict resolution abilities. Dedicated to enhancing employee satisfaction and reducing turnover rates within the company.
Overview
5
5
years of professional experience
Work History
Human Resources Director
Paradigm at the Prairies
01.2021 - Current
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Managed the onboarding process, providing new hires with necessary tools for success from day one.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Organized job fair events that attracted diverse talent pools, increasing the company's reach within local communities.
- Enhance employee engagement by implementing innovative HR programs and initiatives.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
Central Scheduler
OakBend Medical Center
01.2020 - 05.2020
- Utilized advanced software tools to manage schedules accurately, efficiently adapting to changes as they occurred throughout the day.
- Scheduled all radiology and cardiology appointments, procedures and meeting across seven locations.
- Improved patient satisfaction by promptly addressing inquiries and solving scheduling issues.
- Collaborated with physicians and insurance specialists for authorization on high dollar exams for patients.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
Education
Bachelor of Science - Biology
University of Houston-Victoria
Victoria, TX01-2019
Skills
- Training development
- Payroll Administration
- Employment Record Verification
- Workforce Improvements
- Recruitment Strategies
- Proficient in Paycom
Timeline
Human Resources Director
Paradigm at the Prairies
01.2021 - Current
Central Scheduler
OakBend Medical Center
01.2020 - 05.2020
Bachelor of Science - Biology
University of Houston-Victoria
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