Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Amber Gardner

Elm City

Summary

Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.

Overview

3
3
years of professional experience

Work History

Premiere Care and Branch Advisor

Truist
04.2025 - Current
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
  • Documented and detailed calls and complaints using call center's CRM database.

Messaging Specialist

Truist
12.2022 - 07.2024
  • Enhanced customer satisfaction by resolving messaging-related issues promptly and effectively.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Assisted customers in navigating the company website and placing online orders, improving the overall user experience.

Education

Masters of Science - Criminal Justice

North Carolina Wesleyan University
05.2023

Bachelor's of Arts - Criminal Justice

North Carolina Wesleyan College
05.2021

Associates of Applied Science - Criminal Justice Technology-Latent Evidence

Nash Community College
05.2019

Skills

  • Customer service
  • Customer support
  • Customer satisfaction
  • Complaint resolution
  • Payment processing
  • Documentation and reporting
  • Technical troubleshooting
  • Escalation management

Hobbies and Interests

  • Reading true crime books
  • Spending time with friends and family
  • Spending time with my German Shepherd named Astrid

Timeline

Premiere Care and Branch Advisor

Truist
04.2025 - Current

Messaging Specialist

Truist
12.2022 - 07.2024

Bachelor's of Arts - Criminal Justice

North Carolina Wesleyan College

Associates of Applied Science - Criminal Justice Technology-Latent Evidence

Nash Community College

Masters of Science - Criminal Justice

North Carolina Wesleyan University

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