Amber Gilmore
Panama City,Florida
Summary
Motivated customer service specialist with over 15 years retail experience in a fast-paced, team-based environment. Sales professional adept at tracking and following up on hot leads, managing accounts and building long-term relationships with customers. Friendly and enthusiastic, who consistently meets customer service satisfaction goals. Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.
Overview
5
5
years of professional experience
Work History
Server
Bud and Alley's
Panama City Beach, FL
04.2014 - 08.2014
- Processed cash and credit payments rapidly and accurately.
- Responded to all customer inquiries thoroughly and professionally.
- Referred unresolved customer grievances to designated departments for further investigation.
- Placed special merchandise orders for customers.
- Greeted customers in a timely fashion, while quickly determining their needs.
Server
Margaritaville
Panama City Beach, FL
02.2010 - 04.2014
- Answered customer questions about product availability and shipment times.
- Referred unresolved customer grievances to designated departments for further investigation.
- Responded to all customer inquiries thoroughly and professionally.
- Processed cash and credit payments rapidly and accurately.
- Documented all customer inquiries and comments thoroughly and quickly.
Education
High School Diploma - undefined
Mosley High
Panama City, FL2000
Skills
- Goal-oriented
- Positive and friendly
- People-oriented
- Retail merchandising experience
- Detail-oriented
- Excellent work ethic
- Strong interpersonal skills
- Strong conflict resolution skills
- Cash handling
Timeline
Server
Bud and Alley's
04.2014 - 08.2014
Server
Margaritaville
02.2010 - 04.2014
High School Diploma - undefined
Mosley High