Amber Ginorio
The Bronx,NY
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Server
Brownstone Pancake Factory
12.2023 - 10.2024
- Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Analyzed customer interaction patterns to identify trends and opportunities for upselling.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided excellent customer service to ensure satisfaction.
Server / Bar Manager
Black Tap
06.2020 - 11.2023
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Stayed informed about daily specials , new menu items and promotions.
Host / Bartender
VAPIANO
08.2018 - 03.2020
- Monitored dining room activity to ensure compliance with health regulations.
- Contributed to team efforts by accomplishing related tasks as needed.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Greeted customers and provided excellent customer service.
Education
High School Diploma -
Truman High School
The Bronx, NY06.2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- High volume dining
- Upselling techniques
- Food safety
Timeline
Server
Brownstone Pancake Factory
12.2023 - 10.2024
Server / Bar Manager
Black Tap
06.2020 - 11.2023
Host / Bartender
VAPIANO
08.2018 - 03.2020
High School Diploma -
Truman High School
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