Amber Poligardo
Elkridge,MD
Summary
Proven multitasker and relationship builder, excelled in fast-paced environments from Amazon Flex to Copart Auto Auctions, enhancing customer satisfaction and streamlining operations. Expert in time management and customer service. Detail-oriented team player with strong organizational skills. Hardworking and reliable.
Overview
9
9
years of professional experience
Work History
Driver
Amazon Flex
03.2024 - Current
- Delivered goods and products to customer on time and in excellent condition.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Obtained signatures from customers upon delivery of goods.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Dispatcher/Customer Service Representative
Copart Auto Auctions
02.2018 - 03.2024
- Answered phone calls and responded to customer emails.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and customers to coordinate timely pick up and delivery of vehicles.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Collaborated with fellow dispatcher to maintain a seamless workflow.
- Managed customer accounts and invoicing.
- Cross-trained and provided backup support for additional departments such as titles and receiving.
Stable Hand
Reynolds Racing
06.2016 - 07.2017
- Maintained clean stables for optimal horse health and safety standards.
- Administered horse medication and necessary special care.
- Demonstrated strong multitasking abilities while managing multiple responsibilities within fast-paced stable environments.
- Monitored horse behavior closely, promptly addressing any issues or concerns to maintain their wellbeing.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
Cashier
Tractor Supply Company
08.2015 - 04.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Upsold additional products and services to increase revenue.
Education
Certificate Level 1 AMassage Method - Equine Massage
Midwest-Natural Healing For Animals
Tennessee11.2016
Registered Massage Practitioner - Massage Therapy
Baltimore School of Massage
Linthicum Heights, MD10.2016
High School Diploma -
Westminster High School
Westminster, MD05.2015
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Problem-Solving
- Relationship Building
- Heavy Lifting
- DOT Compliance
- Self Motivation
- Multitasking Abilities
Timeline
Driver
Amazon Flex
03.2024 - Current
Dispatcher/Customer Service Representative
Copart Auto Auctions
02.2018 - 03.2024
Stable Hand
Reynolds Racing
06.2016 - 07.2017
Cashier
Tractor Supply Company
08.2015 - 04.2018
Certificate Level 1 AMassage Method - Equine Massage
Midwest-Natural Healing For Animals
Registered Massage Practitioner - Massage Therapy
Baltimore School of Massage
High School Diploma -
Westminster High School