Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Gough

Reno,NV

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Relationship Banker

Bank of America
12.2023 - Current
  • Build strong relationships
  • Advising clients on bank products and services
  • Assist clients with financial planning
  • Educate and assist with conducting transactions on the teller line and through self service resources like mobile and online banking or the ATM.

Security Guard

Allied Universal Security Services
08.2023 - 01.2024

Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

Customer Service Agent

American Airlines
02.2023 - 08.2023
  • Check passengers in for their flights and check any luggage at the ticket counter.
  • At the gate help enhance the boarding process by ensuring passengers have an on time departure

Direct Support Professional

Ardmore Inc
01.2023 - 08.2023
  • Work hand in hand with individuals with disabilities.
  • Assisting with meals, laundry, medicine and hobbies.

Call Transfer

Hilton Grand Vacations
01.2022 - 01.2023
  • Working in the call transfer department
  • Sell vacation packages to Hilton guests
  • Overcome objections

Call Center Representative

Leaf Home
06.2021 - 01.2022
  • Make and receive inbound and outbound calls.
  • Scheduling appointments for bathroom remodels or stairlifts

Shift Supervisor

Rite Aid
08.2020 - 05.2021
  • Stocking
  • Completing daily freshness and pull reports
  • Reconciling drawers at the end of the night
  • Creating deposits
  • Managing the cashiers

Sales Associate

American Eagle Outfitters
08.2018 - 08.2019
  • Assisting customers during checkout
  • Helping them find items and sizes
  • Assisting with credit card applications
  • Open new rewards accounts

Education

Business Administration -

Stark State College
North Canton, Ohio

Diploma - undefined

East Community Learning Center
Akron, Ohio
05.2019

Skills

  • Customer service
  • Management
  • Sales
  • Communication
  • Team building
  • Coaching
  • Relationship building and management
  • Teller support
  • Developing financial plans
  • Problem solving
  • Policy development and implementation

Timeline

Relationship Banker

Bank of America
12.2023 - Current

Security Guard

Allied Universal Security Services
08.2023 - 01.2024

Customer Service Agent

American Airlines
02.2023 - 08.2023

Direct Support Professional

Ardmore Inc
01.2023 - 08.2023

Call Transfer

Hilton Grand Vacations
01.2022 - 01.2023

Call Center Representative

Leaf Home
06.2021 - 01.2022

Shift Supervisor

Rite Aid
08.2020 - 05.2021

Sales Associate

American Eagle Outfitters
08.2018 - 08.2019

Diploma - undefined

East Community Learning Center

Business Administration -

Stark State College