Amber Grace
Manassas,VA
Summary
Highly skilled Executive Housekeeper with valuable experience managing large-scale cleaning operations in hotel, healthcare and rehabilitation settings. Strong leadership abilities demonstrated through successful supervision of diverse housekeeping teams, resulting in well-maintained and clean facilities. Proven strengths in recruiting, scheduling, inventory management, and staff training that contribute to operational efficiency and high levels of proficiency. Previous roles have emphasized commitment to quality service, effective communication skills and sound decision making.
Overview
13
13
years of professional experience
Work History
Executive Housekeeping Manager
Witham Family Hotels
Bar Harbor, Maine
04.2019 - 08.2024
- Developed and implemented hotel standard operating procedures for the housekeeping department.
- Ensured compliance with health codes and other legal requirements related to cleanliness standards.
- Trained and supervised a team of 35+ housekeepers in proper cleaning techniques and safety regulations.
- Performed weekly audits of employee timecards for accuracy and completeness.
- Developed strategies to increase efficiency while reducing costs within the department.
- Created schedules for staff to ensure adequate coverage at all times.
- Coordinated with vendors regarding maintenance contracts and service agreements.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conferred with staff to resolve performance and personnel problems and discuss company policies.
- Ordered supplies through approved vendors and submitted invoices for payments.
- Managed team of employees, daily progress reports and overall project planning.
- Collaborated with multiple departments to maximize workflow and efficiency.
Account Manager
Healthcare Services Inc
Bar Harbor, Maine
11.2011 - 03.2019
- Prepared, reviewed, and submitted documentation to ensure compliance with all applicable laws and regulations.
- Used specialized floor care machines such as buffers and scrubbers to maintain high levels of cleanliness in designated areas.
- Followed established policies and procedures regarding infection control practices while performing duties.
- Kept up-to-date records of completed tasks in order to provide accurate information upon request.
- Ensured that all hazardous materials were disposed of properly in accordance with regulations.
- Attended training sessions conducted by supervisors regarding new technologies or techniques related to job performance.
- Maintained a safe working environment through regular inspections of the building's physical structure as well as its equipment maintenance program.
- Provided leadership in developing long-term strategies for meeting organizational goals.
Skills
- Employee engagement
- Scheduling proficiency
- Strong leadership
- Task Delegation
- Health and safety compliance
- Inventory Control
- Staff Training and Development
- Problem-Solving
- Cross-Department Collaboration
- Performance Assessment
- Conflict Resolution
- Infection Control
- Decision-Making
- Team building
- Relationship Building
- Recruiting and interviewing
Timeline
Executive Housekeeping Manager
Witham Family Hotels
04.2019 - 08.2024
Account Manager
Healthcare Services Inc
11.2011 - 03.2019