Amber Graham
North Las Vegas
Summary
As management professional, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Shift Supervisor
Starbucks
Las Vegas, NV
05.2023 - Current
- Supervised daily operations to ensure high-quality customer service and efficient workflow.
- Trained and mentored new team members in product knowledge and service standards.
- Implemented inventory management procedures to optimize stock levels and reduce waste.
- Resolved customer complaints effectively, fostering positive relationships and enhancing satisfaction.
- Coordinated staff schedules to maintain adequate coverage during peak hours, improving service speed.
- Completed store opening and closing procedures and balanced tills.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Caretaker
Self-employeed
North Las Vegas, NV
10.2021 - 04.2023
- Provided compassionate care and support for individuals, ensuring safety and well-being.
- Maintained clean and organized living spaces, promoting a healthy environment.
- Assisted with daily living activities, fostering independence and dignity for clients.
- Developed personalized care plans in collaboration with clients and families to address specific needs.
- Assisted elderly clients with daily living activities, ensuring comfort and safety.
- Provided transportation for medical appointments, social outings, and errands as needed, enhancing overall mobility and engagement in community activities.
- Prepared nutritious meals tailored to specific dietary requirements while accommodating personal preferences, supporting optimal health outcomes for clients with various medical conditions.
Supervisor
Cowabunga Bay Water Park
Las Vegas, NV
04.2015 - 08.2018
- Supervised daily operations to ensure safety and efficiency across all water park attractions.
- Resolved guest complaints promptly, enhancing overall visitor satisfaction and experience.
- Developed training programs focused on skill enhancement and performance improvement for team members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Executive Assistant
Ahern Rentals
Las Vegas, NV
11.2015 - 01.2017
- Managed complex calendars and scheduling for executive leadership.
- Developed and maintained efficient filing systems to ensure easy access to documents.
- Drafted and edited correspondence, reports, and presentations for senior management.
- Trained new administrative staff on company protocols and software systems.
- Oversaw procurement processes for office supplies, ensuring cost-effectiveness and timely delivery.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
Education
GED -
Sierra Vista
Las Vegas, NV05.2006
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Staff motivation
- Inventory control and record keeping
- Operations management
- Schedule management
- Schedule oversight
- Team leadership
- Problem-solving
- Strong verbal and written communication
Timeline
Shift Supervisor
Starbucks
05.2023 - Current
Caretaker
Self-employeed
10.2021 - 04.2023
Executive Assistant
Ahern Rentals
11.2015 - 01.2017
Supervisor
Cowabunga Bay Water Park
04.2015 - 08.2018
GED -
Sierra Vista