Amber Grant
Lockport,Ny
Summary
Detail-oriented professional with 15 years of customer service experience, skilled in communication, problem-solving, and team collaboration. Expertise in organizational skills and accuracy enhances payroll processing and record-keeping efficiency. Ready to support the success of the organization as a Payroll Clerk.
Overview
15
15
years of professional experience
Work History
Bartender Shift Manager
Hilltop restaurant and bar
Lockport, NY
2021.06 - Current
- Supervised bar staff and coordinated service during busy periods
- Trained new bartenders on recipes, POS use, and service steps
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Monitored cash drawers and balanced end-of-shift bar receipts
Pharmacy Technician
Rite aid
Lockport, Ny
2018.06 - 2021.06
- Assembled, stocked, and distributed medications to support efficient pharmacy operations.
- Process prescriptions electronically and ensure all information is accurate and complete.
- Thrived in a fast-paced retail environment, managing multiple tasks efficiently.
- Work with customers to ensure they are satisfied with their experience.
Store Manager/ Sales Associate
GNC
Lockport, Ny
2014.06 - 2018.06
- Managed store operations for 2 years until closure, overseeing team and sales performance.
- Processed payroll, set schedules, and managed store revenue, ensuring smooth operations.
- Led team by providing motivation and training to enhance performance.
- As a sales associate I created a rapport with customers. Explained in detail the benefits of GNC products and assisted customers in making the correct product purchase to benefit their lifestyle.
Customer Service Representative Team Lead
Tops Friendly Markets
Lockport, Ny
2011.06 - 2015.06
- Communicated effectively with hundreds of customers weekly, ensuring clarity and satisfaction.
- Collaborated with team members to achieve project goals.
- Cashed checks, managed five thousand dollars in cash per shift.
Education
High School Diploma - General studies
Lockport High School
Lockport, NySkills
- Inventory management
- Customer engagement strategies
- Clear communication skills
- Conflict resolution techniques
- Fast-paced adaptability
- Organizational skills
- Self-directed learning
Timeline
Bartender Shift Manager
Hilltop restaurant and bar
2021.06 - Current
Pharmacy Technician
Rite aid
2018.06 - 2021.06
Store Manager/ Sales Associate
GNC
2014.06 - 2018.06
Customer Service Representative Team Lead
Tops Friendly Markets
2011.06 - 2015.06
High School Diploma - General studies
Lockport High School