Amber Gwinner
Las Vegas,NV
Summary
Experienced hospitality professional prepared for management roles. Proven ability to optimize guest satisfaction, streamline operations, and enhance team productivity. Strong focus on team collaboration, adaptability, and achieving results. Skills include staff management, budget oversight, and strategic planning. and flexible with changing needs in fast-paced environment. Polished hotel manager offering excellent communication skills. Dynamic and personable and well-versed in coordinating with various resort departments. Successful experience as manager for high-end hotel.
Overview
10
10
years of professional experience
Work History
New Patient Coordinator
Smile Sketch Vegas
Las Vegas, NV
01.2026 - 03.2026
- Coordinated new patient appointments, ensuring seamless scheduling and optimal patient flow.
- Managed patient intake processes, verifying insurance details and updating records accurately.
- Developed patient communication strategies to enhance understanding of treatment options and services offered.
- Assisted in training new staff on patient coordination software and office procedures for improved efficiency.
- Developed efficient filing systems for patient documents to improve accessibility and organization.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Owner
Enclave Armory
Henderson, NV
05.2023 - 03.2026
- Managed daily operations to ensure seamless customer service and product availability.
- Implemented cost control measures, enhancing profitability through effective budgeting practices.
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
Assistant General Manager/Acting GM
Hilton Garden Inn
Las Vegas, NV
01.2022 - 03.2025
- Accountable for operational excellence across maintenance, housekeeping, and food and beverage departments, ensuring high-quality service and guest satisfaction.
- Collaborated with the General Manager to establish a strong team culture, promoting employee engagement, development, and career growth.
- Developed and executed strategic initiatives with the Director of Sales to retain corporate and group clients, enhancing client relationships and loyalty.
- Advocated for a positive employee culture, emphasizing teamwork and professional development to improve overall service delivery.
- Demonstrated extensive knowledge of hotel division operations, actively participating in daily operations while managing labor costs effectively.
- Led recruitment, training, and staff management initiatives, ensuring a motivated and disciplined workforce.
- Managed financial operations, including Accounts Payable and Receivable, and performed mid-month and month-end inventory assessments for housekeeping and food and beverage.
- Delivered exceptional customer service by anticipating guest needs and promptly resolving complaints, ensuring a memorable guest experience.
Assistant General Manager
Fairfield Inn and Suites by Marriott
New Braunfels, TX
01.2018 - 01.2022
- - Oversaw hotel operations across all departments, including Front Office, Sales, Housekeeping, and Food and Beverage, ensuring operational efficiency and guest satisfaction.
- - Partnered with the General Manager to create a strategic vision for hotel growth, implementing initiatives to enhance market presence and revenue.
- - Managed staff recruitment, training, and performance evaluations, fostering a high-performing team dedicated to service excellence.
- - Handled administrative duties and financial management, ensuring compliance with operational standards and effective resource allocation.
- - Cultivated a guest-centric culture, prioritizing exceptional service and proactive engagement to maximize guest satisfaction and loyalty.
Front Desk/ Night Auditor
Staybridge / Holiday Inn Express
Las Vegas / New Braunfels, NV / TX
09.2016 - 12.2017
- Managed guest check-ins/outs and reservations, providing a welcoming atmosphere and addressing guest inquiries effectively.
- Resolved customer issues by collaborating with hotel staff to ensure seamless operations and high levels of guest satisfaction.
- Trained new front desk staff on procedures and software systems to enhance team efficiency.
- Coordinated room assignments and ensured readiness for incoming guests each morning.
- Collaborated with housekeeping to ensure timely room availability and cleanliness standards were met.
- Maintained accurate records of nightly transactions in property management system for reporting purposes.
- Oversaw front desk operations during night shifts, providing exceptional customer service to guests.
Education
High School Diploma -
JOB CORP
Reno, NV12.2001
Skills
- Brand management
- Guest relations
- Vendor interaction
- Guest accommodations
- Budgeting and planning
- Accounts receivable
- Payroll accounting
- Accounts payable
- Expense management
- Hotel management
Timeline
New Patient Coordinator
Smile Sketch Vegas
01.2026 - 03.2026
Owner
Enclave Armory
05.2023 - 03.2026
Assistant General Manager/Acting GM
Hilton Garden Inn
01.2022 - 03.2025
Assistant General Manager
Fairfield Inn and Suites by Marriott
01.2018 - 01.2022
Front Desk/ Night Auditor
Staybridge / Holiday Inn Express
09.2016 - 12.2017
High School Diploma -
JOB CORP