Amber Haase
Michaels
Roseville,CA
26
Years of experience
I have over 20 years of customer service experience in several different settings. Always providing customers with first class service to ensure a positive experience.
Work History
Operations Manager
2 Years 8 Months- daily store operations to optimize workflows, staffing, and customer experience.
- Managed omni-channel fulfillment (BOPIS/ship-from-store), meeting on-time fulfillment targets, resolving out-of-stock exceptions, and adjusting on-hand counts to maintain inventory accuracy.
- Oversee inventory control, including cycle counts, stock rotation, replenishment, and shrink reduction to maintain optimal stock levels.
- Coordinated scheduling, task delegation, and cross-training to improve team productivity and coverage.
- Reconciled cash drawers and daily deposits; prepared deposits and completed bank runs in compliance with company policy.
Retail Merchandiser
7 Months- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Printed labels and tags for for-sale merchandise.
- Followed planogram.
Server/supervisor
5 Years 2 Months- Key holder.
- Assisted in recruiting, training, and scheduling staff members.
- Maintained accurate records of sales transactions and other financial information.
- Trained new employees to perform duties.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Inspected dining and serving areas for cleanliness and proper setup.
- Assisted staff by serving food and beverages or bussing tables.
Flight Attendant/CSR
7 Years 6 Months- Booking, cancel and reschedule flights, rental cars and hotels.
- Communicated regularly with ground personnel.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Participated in pre-flight briefings to discuss flight details, and weather.
- Followed safety, passenger and supply pre and post flight.
- Answered inbound calls, chats and emails to facilitate customer service.
- Made outbound calls to obtain account information.
- Mentored new employees on procedures and policies to maximize team performance.
- Collected deposits or payments and arranged for billing.
Sales /Administrative Assistant
7 Years 4 Months- Key holder.
- Organized and prepared documents for customers, such as order confirmations and invoices.
- Provided administrative support to sales team members, including scheduling meetings and maintaining records.
- Responded to customer inquiries regarding product availability, pricing, delivery dates, returns.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Assisted with onboarding.
- Conducted evaluations.
- Maintained corporate responsibility by staying up-to-date with laws affecting human resource training programs.
- Managed and trained a team of sales associates to meet or exceed sales goals.
Education
General
Skills
Customer service
Sales
Management
Merchandising
Admin support
Planograms
Live Chat
Calendar Management
Pricing
Timeline
Operations Manager
Michaels
11.2023 - 07.2026Read More
Retail Merchandiser
SAS Retail
05.2022 - 12.2022Read More
Server/supervisor
Perko's Cafe
09.2011 - 11.2016Read More
Flight Attendant/CSR
Aerodynamics inc
05.2001 - 11.2008Read More
Sales /Administrative Assistant
Gottschalks
10.2000 - 02.2008Read More
San Juan High School
General
Read More