Amber Hagen
South Wayne,Wisconsin
Summary
Compassionate Nurse Case Manager with 13+ years of experience, offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Skilled at multitasking and prioritizing patient needs and daily assignments. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and patient needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
RN Case Manager Behavioral Health
SSM Monroe
02.2017 - Current
- Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Navigated regulatory requirements effectively, ensuring proper documentation and compliance with relevant laws and guidelines.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Home Health RN Case Manager
SSM Monroe
04.2012 - 02.2017
- Improved medication adherence through thorough education on drug administration, interactions, and potential side effects.
- Conducted comprehensive assessments to identify patient risks, establish baseline health status, and determine appropriate intervention strategies.
- Managed complex caseloads efficiently by prioritizing tasks, delegating responsibilities to support staff, and maintaining detailed records.
- Mentored new RNs entering the field of home health case management fostering a supportive learning environment for professional growth.
- Administered medications and treatments as prescribed by physicians.
Education
Associate of Science - Nursing
Madison College
Madison, WI05.2010
Bachelor of Arts - Psychology
Edgewood College
Madison, WI05.2001
Skills
- Care coordination
- Decision making
- Patient education
- Clinical assessment
- HIPAA compliance
- Team collaboration
- Time management
- Case Management
Successful completion of Legal Nurse Consultant class through UW Milwaukee.
My strong organizational skills and attention to detail, have made the area of legal nursing of strong interest to me.
Timeline
RN Case Manager Behavioral Health
SSM Monroe
02.2017 - Current
Home Health RN Case Manager
SSM Monroe
04.2012 - 02.2017
Associate of Science - Nursing
Madison College
Bachelor of Arts - Psychology
Edgewood College
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