Amber Hammel
Thornton,CO
Summary
Dedicated professional with strong customer service skills and exceptional attention to detail. Experienced in appointment scheduling and effective communication, consistently enhancing operational efficiency. Quick learner and calm demeanor.
Overview
22
22
years of professional experience
Work History
Receptionist
Transwest Gmc Trucks
Henderson, CO
01.2022 - 06.2024
- Managed multi-line phone system, ensuring efficient call routing and customer inquiries.
- Scheduled appointments and coordinated meetings for staff, enhancing operational efficiency.
- Maintained organized reception area, contributing to positive first impressions for visitors.
- Processed incoming and outgoing mail, streamlining communication flow within the office.
- Assisted in training new reception staff, fostering a collaborative team environment.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
Administrative Assistant
Park Western Leasing
Golden, CO
10.2020 - 02.2022
- Processed invoices and managed accounts payable, ensuring timely payments to vendors.
- Reconciled monthly bank statements, identifying discrepancies and resolving issues efficiently.
- Maintained organized filing systems for financial documents, enhancing retrieval efficiency.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Assisted in tax preparation, ensuring accurate and compliant submissions.
Maintenance Assistant
Covenant Village of Colorado
Westminster, CO
08.2014 - 03.2016
- Conducted routine inspections to identify maintenance needs and ensure facility compliance with safety standards.
- Coordinated maintenance schedules to minimize disruption and optimize building functionality.
- Trained new staff on maintenance procedures and safety protocols to promote a cohesive team environment.
- Provided excellent customer service while addressing tenant maintenance requests promptly and professionally.
- Addressed emergency situations effectively under pressure while adhering to established safety procedures.
- Streamlined inventory management, ensuring availability of essential maintenance supplies without overstock.
Customer Service Manager
King Soopers City Market
Westminster, CO
05.2002 - 02.2014
- Led customer service team to enhance satisfaction and streamline operations.
- Developed training programs to improve staff performance and service quality.
- Implemented process improvements, resulting in increased efficiency across departments.
- Resolved complex customer issues, fostering loyalty and retention rates.
- Collaborated with cross-functional teams to optimize inventory management processes.
- Monitored key performance indicators to ensure alignment with business objectives.
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Enhanced team productivity with introduction of flexible working arrangements.
Education
High School Diploma -
Horizon High School
Thornton, COSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Greeting and seating clients
- Data inputting
- Appointment scheduling
- Customer and client relations
- File management
- Office administration
- Bookkeeping
- Basic accounting
- Mail distribution
- Expense reporting
- Front desk operations
- Phone etiquette
- Meticulous and organized
- Multitasking and prioritization
- Customer service
- Attention to detail
- Punctual and reliable
- Payment processing
- Billing and invoicing
- Visitor and customer relations
Timeline
Receptionist
Transwest Gmc Trucks
01.2022 - 06.2024
Administrative Assistant
Park Western Leasing
10.2020 - 02.2022
Maintenance Assistant
Covenant Village of Colorado
08.2014 - 03.2016
Customer Service Manager
King Soopers City Market
05.2002 - 02.2014
High School Diploma -
Horizon High School