Amber Hancock
Scottsboro
Summary
Dynamic clinical operations leader with a proven track record at Hospice of North Alabama, LLC. Skilled in enhancing patient care coordination and fostering collaborative teams. Expert in regulatory compliance and quality improvement, driving staff retention and performance through effective communication and ongoing training initiatives. Committed to delivering exceptional healthcare outcomes.
Overview
5
5
years of professional experience
Work History
Director of Clinical Operations
Hospice of North Alabama, LLC.
05.2023 - Current
- Facilitated knowledge sharing among staff through organized training sessions, workshops, and conferences on best practices in clinical operations management.
- Ensured regulatory compliance by staying informed of industry standards and maintaining thorough documentation practices.
- Collaborated with interdisciplinary teams to develop integrated care plans tailored to individual patient needs.
- Improved staff retention by creating a supportive work environment and providing ongoing training opportunities.
- Promoted a culture of continuous improvement by conducting regular audits and implementing necessary changes to optimize performance.
- Interviewed and hired highly talented individuals bringing great skills and passion to daily jobs.
Branch Director
Enhabit Home Health and Hospice
03.2020 - 05.2023
- Conducted regular performance evaluations for staff members, providing constructive feedback and facilitating professional development opportunities.
- Enhanced branch performance by implementing effective management strategies and streamlining operations.
- Cultivated a positive work environment that fostered collaboration, teamwork, and high employee morale.
- Led a team of professionals to deliver exceptional customer service, resulting in increased client satisfaction scores.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Education
Associate of Applied Science - Nursing
Northeast Alabama Community College
Rainsville, AL05-2011
Skills
- Monitoring oversight
- Clinical leadership
- Collaborative skills
- Effective communication
- Clinical education
- Patient care coordination
- Quality improvement
Timeline
Director of Clinical Operations
Hospice of North Alabama, LLC.
05.2023 - Current
Branch Director
Enhabit Home Health and Hospice
03.2020 - 05.2023
Associate of Applied Science - Nursing
Northeast Alabama Community College
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