Kristal Mena
Chicago,IL
Summary
Dynamic clinical operations leader with a proven track record at Healthy Smiles of La Grange, excelling in staff development and quality improvement. Expert in implementing innovative technology solutions and fostering collaborative environments, enhancing efficiency and patient care. Adept at crisis management and protocol development, ensuring optimal operational performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Director of Clinical Operations
Healthy Smiles of La Grange
08.2021 - Current
- Facilitated knowledge sharing among staff through organized training sessions, workshops, and conferences on best practices in clinical operations management.
- Collaborated with interdisciplinary teams to develop integrated care plans tailored to individual patient needs.
- Implemented innovative technology solutions to increase efficiency in data collection and analysis for clinical trials.
- Developed systems and procedures for effective project management and clinical operations.
- Managed crisis situations effectively as they arose; swiftly identifying root causes, formulating action plans, executing decisive action steps to resolve issues, and prevent recurrence.
Dental Assistant
Aspen Dental
05.2020 - 05.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Education
Biomedical Sciences
Southern Illinois University, Edwardsville
Edwardsville, IL05-2019
Skills
- Monitoring oversight
- Clinical leadership
- Collaborative skills
- Effective communication
- Clinical education
- Quality improvement
- Staff scheduling
- Staff development
- Budget oversight
- Protocol development
Certification
- CPR certified
- IV sedation certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Director of Clinical Operations
Healthy Smiles of La Grange
08.2021 - Current
Dental Assistant
Aspen Dental
05.2020 - 05.2021
Biomedical Sciences
Southern Illinois University, Edwardsville
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