Amber Harding
Watertown,NY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable, friendly and solution-oriented Customer Service Representative with over 10 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Answer Watertown
Watertown, NY
01.2020 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Exceeded company productivity standards on consistent basis.
Customer Service Representative
Concentrix
Watertown, NY
03.2010 - 07.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Improved customer service wait times to mitigate complaints.
- Exceeded company productivity standards on consistent basis.
Education
Associate of Applied Science - Paralegal Studies
Jefferson Community College
Watertown, NY05.2007
Bachelor of Arts - Criminal Justice
SUNY College At Plattsburgh
Plattsburgh, NY05.2006
Associate of Science - Criminal Justice
Jefferson Community College
Watertown, NY05.2005
Skills
- Adaptive team player
- Customer relations
- Courteous demeanor
- Office equipment proficiency
- Technologically savvy
- Inbound and Outbound Calling
- Quality control
- High-energy attitude
- Microsoft Office expertise
- Problem-solving abilities
Timeline
Customer Service Representative
Answer Watertown
01.2020 - Current
Customer Service Representative
Concentrix
03.2010 - 07.2021
Associate of Applied Science - Paralegal Studies
Jefferson Community College
Bachelor of Arts - Criminal Justice
SUNY College At Plattsburgh
Associate of Science - Criminal Justice
Jefferson Community College