Destany Ramirez
Amarillo,TX
Summary
I am a sociable and skilled worker who is experienced in customer service. I am seeking employment from a reputable company where I am able to apply my knowledge and skills and also grow and learn with the company. I am able to multi-task in fast-paced working environments and I can successfully work as part of team to reach personal and business goals. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Xcel Energy
Amarillo, TX
01.2023 - 12.2023
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Improved product knowledge on continuous basis to provide optimal service
- Attended regular training sessions on updates and changes within the industry or organization.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries. Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Updated customer accounts, addresses and contact information within call management databases.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Collected deposits or payments and arranged for billing.
Food Service Manager
toot n’ totum
Amarillo, TX
01.2022 - 12.2022
- Attend to customers at cash register, Check on customers to verify satisfaction with food items, Troubleshoot store equipment, Order merchandise for establishment
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Child Care Manager
downtown athletic club
Amarillo, TX
06.2021 - 12.2021
- Ensured safety of children (6+ months of age), Provide excellent listening and communication skills with parents, children and co-workers
- Have well developed emotional literacy, Provided assistance with additional concerns regarding memberships, childcare, etc.
- Coordinated meal times and snack breaks according to health regulations.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Organized educational games and activities to help children learn numbers, colors, shapes, letters, and other basic skills.
- Encouraged creativity through art projects like drawing and painting.
Waitress
furr’s fresh buffet
Amarillo, TX
12.2019 - 09.2020
- Maintained good customer service, Aided guests by verifying satisfaction with service, Maintained good work ethic in a high-stress environment
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Answered questions about menu items, ingredients, and pricing.
Cashier
buffalo wild wings
Amarillo, TX
05.2018 - 06.2019
- Greeted customers, Maintained proper sanitation throughout establishment, Ensured prompt service to all customers
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Improved overall customer purchasing experiences to promote steady revenue.
Waitress
golden corral
Amarillo, TX
12.2016 - 12.2017
- Maintained good customer service, Applied safe food handling, Protected customers from foodborne illnesses, Aided guests by verifying satisfaction with service, Maintained good work ethic in a high-stress environment
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Cleared away dirty dishes from tables after each course was finished.
Education
high school diploma -
Caprock High School
Amarillo, TX05.2020
Some College (No Degree) - Business Management
Amarillo College
Amarillo, TXSkills
- Proficient in Customer Service, friendly
- Computer software such as Microsoft word, excel
- Service prioritization
- Child care safety
- Able to work with minimal supervison
- Fast learner/Adaptive Team Player
- Paperwork Processing/Report Generation/Data Entry
- Call Management/Inbound and Outbound Calling
- Adaptive Team Player
Affiliations
- With my spare time I make meal preps for individuals (parents, workers, students,etc..) who may not have the time to prepare their own healthy, delicious meals for themselves or children.
References
References available upon request.
Timeline
Customer Service Representative
Xcel Energy
01.2023 - 12.2023
Food Service Manager
toot n’ totum
01.2022 - 12.2022
Child Care Manager
downtown athletic club
06.2021 - 12.2021
Waitress
furr’s fresh buffet
12.2019 - 09.2020
Cashier
buffalo wild wings
05.2018 - 06.2019
Waitress
golden corral
12.2016 - 12.2017
high school diploma -
Caprock High School
Some College (No Degree) - Business Management
Amarillo College