Dedicated customer service representative with a strong focus on problem-solving and time management. Proven ability to train staff and provide exceptional support, ensuring customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
JCPenney
Columbus
01.2015 - Current
Answered customer inquiries and provided accurate information regarding products and services.
Trained new staff on company policies and customer service standards.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Provided accurate product information and troubleshooting support to customers.
Sterile Processing Technician
Sterling Medical Staffing
Columbus
11.2018 - 04.2025
Sterilized surgical instruments using advanced sterilization techniques and equipment.
Operated sterilization machines to uphold strict safety and sanitation protocols, ensuring instrument readiness for surgical procedures.
Collaborated with surgical teams to guarantee prompt availability of sterile supplies, enhancing surgical efficiency.
Operated steam sterilizers, washer-disinfectors, ultrasonic cleaners, dry heat ovens, and other related equipment.
Performed decontamination of medical instruments and equipment to prepare for sterilization.
Executed processing of medical waste to ensure compliance with health standards. following hospital protocol for safe disposal.
Sterilized dental equipment and examination rooms in accordance with infection control policies.
Warehouse Worker seasonal
Victoria's Secret & PINK
Reynoldsburg
08.2020 - 02.2024
Prepared and completed warehouse orders for delivery or pickup according to schedule.
Packaged items using protective materials like bubble wrap or foam sheets to prevent damage during transit.
Secured boxes for safe transport to minimize risk of damage and ensure customer satisfaction. and stock using organizational guidelines.
Collaborated with team members to enhance efficiency of packing and shipping processes.
Followed established guidelines for picking orders accurately.
Operated scanners, computers, and other equipment to track orders.