Amber Harrison
Cherry Valley,AR
Summary
Detail-oriented with 10+ years of experience in customer service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Collections Specialist
Kabafusion
Wynne, AR
05.2014 - 08.2021
- Researched accounts and completed due diligence to resolve collection problems.
- Followed HIPAA guidelines.
- Processed billing calls and answered questions from patients and third-party carriers.
- Reviewed patient medical accounts.
- Responded to customer calls and emails to answer questions about products and services.
- Answered over numerous patient calls per shift to meet fast-paced call center demands.
- Assisted customers by answering questions and responding to inquiries.
- Processed debit and credit card and electronic check payments.
- Effective liaison between customers and internal departments.
Legal Assistant
Easley And Houseal, PLLC
08.2021 - 11.2022
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Developed positive working relationship with courts, clients, law enforcement members and attorneys.
- Scheduled appointments, court appearances and depositions for busy law firm.
- Reviewed case files and reported case progress to clients.
- Communicated pertinent information to clients via phone, email and mail.
- Assisted up to three lawyers at time.
- Contacted clients to schedule appointments and discuss progress of cases.
- Crafted intelligent, professional responses to emailed client questions.
- Resolved issues over phone with clientele daily.
Front Desk Receptionist
Witcher Auctions
Wynne, AR
03.2023 - Current
- Contributed to team objectives in fast-paced environment.
- Recorded accurate and efficient records in customer database.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Input data into databases.
- Answered and managed incoming and outgoing calls.
- Utilized office management software to record and track customer information.
Education
Associate Of Science - Business
East Arkansas Community College
Wynne, ARTimeline
Front Desk Receptionist
Witcher Auctions
03.2023 - Current
Legal Assistant
Easley And Houseal, PLLC
08.2021 - 11.2022
Collections Specialist
Kabafusion
05.2014 - 08.2021
Associate Of Science - Business
East Arkansas Community College