I enjoy Kayaking, tubing, deep sea fishing, and spending time in the pasture with my fiance'
Amber Hayes
Birmingham,AL
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration, resulting in being the number one head coach for the year of 2024 averaging a conversion of 42%. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Victoria's Secret & PINK
05.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Key Holder Supervisor
Victoria's Secret & PINK
10.2023 - 05.2024
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Opened inventory boxes and restocked shelves.
- Conducted regular audits of store merchandise, ensuring accurate record-keeping and minimizing shrinkage.
- Monitored sales trends closely to identify opportunities for growth or areas requiring improvement in product offerings or merchandising strategies.
Behavioral Health Associate
Children's Hospital of Alabama
03.2023 - 09.2023
- Participated in ongoing professional development, staying current with best practices in behavioral health care to enhance service quality.
- Facilitated group therapy sessions, encouraging active participation and promoting healthy coping strategies among patients.
- Fostered a supportive atmosphere within the therapeutic setting by actively listening, empathizing, and validating patients'' experiences.
- Maintained confidentiality of sensitive information according to HIPAA regulations and ethical guidelines for mental health professionals.
- Assisted in the development of customized care strategies that addressed patients'' unique needs, strengths, and challenges.
- Enhanced patient care by implementing individualized treatment plans and monitoring progress.
Sales Associate
Victoria's Secret & PINK
07.2022 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Key Holder
Bath and Body Works, Limited Brands
02.2021 - 02.2022
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Education
Associates - Science
Bevill State
Sumiton, AL05-2021
High School Diploma -
Sumiton Christian High School
Sumiton, AL05-2019
Bachelor's in Social Work - Social Work
Alabama A&M
Huntsville, ALSkills
- Ability to effectively assign tasks and responsibilities to staff, ensuring efficient workflow
- Inspiring and guiding team members, providing training and development opportunities
- Addressing and resolving conflicts within the team and with customers
- Active listening, or paying attention to customer and team member needs and concerns
- Communicating effectively with staff, customers, and management, both verbally and in writing
- Establishing positive relationships with customers and team members
- Understanding and implementing effective merchandising strategies to maximize sales
- Ensuring accuracy and attention to detail in all aspects of store operations
- Understanding customer needs and providing excellent customer service
- Ability to effectively sell products and services to customers
- Understanding the products and services offered by the store
Interests
Timeline
Assistant Manager
Victoria's Secret & PINK
05.2024 - Current
Key Holder Supervisor
Victoria's Secret & PINK
10.2023 - 05.2024
Behavioral Health Associate
Children's Hospital of Alabama
03.2023 - 09.2023
Sales Associate
Victoria's Secret & PINK
07.2022 - 05.2023
Key Holder
Bath and Body Works, Limited Brands
02.2021 - 02.2022
Associates - Science
Bevill State
High School Diploma -
Sumiton Christian High School
Bachelor's in Social Work - Social Work
Alabama A&M