Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Hayes

Oklahoma City

Summary

Dynamic Soft Count Drop Supervisor at Newcastle Casino with a proven track record in employee training and performance evaluation. Expert in staff scheduling and task assignment, ensuring operational efficiency. Recognized for preparing comprehensive reports and enhancing team productivity through effective soft count procedures. Committed to fostering a high-performing work environment.

Overview

13
13
years of professional experience

Work History

Soft Count Drop Supervisor

Newcastle Casino
Newcastle
03.2021 - Current
  • Ensured proper training for new employees on soft count policies and procedures.
  • Managed staff schedules and assigned tasks according to individual skill sets.
  • Evaluated workers' performance, and prepared written performance evaluations.
  • Provided support for team members when needed.
  • Worked with my team on drop, unscheduled drops, kiosk replenishments, and kiosk drops as needed.
  • Created weekly schedules for my team, letting them know what they will be doing each day.
  • Send out shift reports to management each day.

Soft Count Shift Lead

Newcastle Casino
Newcastle
06.2019 - 03.2021
  • Prepared end-of-shift reports for management review and approval.
  • Was responsible for training new hires on the day-to-day job duties of the soft count department.
  • Sent out unscheduled drops each day.

Facility Services Assistant

Riverwind Casino
Norman
08.2017 - 09.2018
  • Maintaining the restrooms and keeping them clean for the customers.
  • Maintaining the back of the house and keeping it clean for employees.
  • Keeping the theater clean and mopping the stage for upcoming concerts.
  • Taking the lift and high dusting.

Quality Control Team Lead

Computer Services Incorporated
Oklahoma City
10.2012 - 03.2017
  • Created packets for each client.
  • Verified the mail before sending it out.
  • Checked the quality of the print on each statement.
  • Verified that each job was done with the correct statement paper, the correct envelope, and that there were no foreign mail pieces being sent out.
  • Scanned in all returns.
  • Did return checks each day.
  • Figured postage on all paperwork.

Education

High School Diploma -

Westmoore Highschool
12613 S. Western Oklahoma City, OK 73170
05-2000

Skills

  • Employee training
  • Performance evaluation
  • Staff scheduling
  • Task assignment
  • Soft count procedures
  • Report preparation

Timeline

Soft Count Drop Supervisor

Newcastle Casino
03.2021 - Current

Soft Count Shift Lead

Newcastle Casino
06.2019 - 03.2021

Facility Services Assistant

Riverwind Casino
08.2017 - 09.2018

Quality Control Team Lead

Computer Services Incorporated
10.2012 - 03.2017

High School Diploma -

Westmoore Highschool

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