Amber Heard
Medford,OR
Summary
Dynamic and compassionate professional with extensive experience in healthcare coordination and administration, notably at Table Rock Memory Care. Excelled in patient care planning, medication management, and enhancing operational efficiency. Demonstrated expertise in HIPAA compliance and customer service, achieving high levels of patient satisfaction and staff development through effective multitasking and a positive attitude.
Overview
7
7
years of professional experience
Work History
Office Assistant
K&H Enterprises
09.2022 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Home Care Coordinator
Aspire
03.2022 - 06.2022
- Conducted regular follow-ups with patients to ensure satisfaction with provided services and address any concerns or needs.
- Maintained a high level of customer satisfaction by addressing concerns promptly and professionally.
- Enhanced patient care by coordinating and scheduling home healthcare services.
- Advocated for clients'' rights throughout their interactions with healthcare professionals; ensuring they receive the appropriate levels of service according to their unique needs.
- Over see caregivers/ med techs
- Create care plans for clients and couch staff
Resident Care Coordinator
Table Rock Memory Care
05.2020 - 11.2021
- Evaluated staff performance regularly through observation, providing constructive feedback for professional growth.
- Coordinated the resident admission and discharge process, ensuring a smooth transition and minimizing stress for residents and families.
- Trained new staff members on facility policies, patient care and medicine distribution.
- Advocated for residents'' rights, promoting dignity and respect throughout interactions between staff members and residents.
- Create and implement care plants for residents
- Care conferences with residents family members
- Input orders into MARs w/ side effects and ICD codes
Medication Technician
Table Rock Memory Care
02.2018 - 05.2020
- Monitored medication storage area to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
- Reviewed patient progress to document effects of any prescribed medication.
- Reordered medication to maintain adequate supply.
- Input orders into MARs w/ side effects and ICD coding
- Over see caregivers
Education
GED -
North Medford High Schiil
Medford, OR01-2010
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- Records updating
- Dosage calculation
- Coding
- Patient assessments
- Patient care
- HIPAA
- Care planning
- Multitasking
Timeline
Office Assistant
K&H Enterprises
09.2022 - Current
Home Care Coordinator
Aspire
03.2022 - 06.2022
Resident Care Coordinator
Table Rock Memory Care
05.2020 - 11.2021
Medication Technician
Table Rock Memory Care
02.2018 - 05.2020
GED -
North Medford High Schiil